At the end of my rope
I recently became the Store Manager of a very busy location that averages well over 100 customers a day. We have a crew of nine employees, including myself, but it honestly feels like I’m running the store alone.
My CSM doesn’t seem to care, my managers have to be hand-held through even the most basic tasks, and my DM offers little support beyond cutting hours for what is already a ghost crew. The only people who consistently do their jobs are the red shirts, and at least they stay on the counter and help customers.
A perfect example is the core bin. After truck dropped it off, I intentionally left it sitting there for three days. Instead of anyone taking the initiative to put it away, every manager who worked simply kept stacking more cores on the end where the daily returns go. Not one person thought to organize or put away the core bin without being told.
I’m beyond frustrated with this job, my employees, and AutoZone’s management structure. Honestly, I can’t even place all the blame on the DMs anymore. They’re stretched incredibly thin and overloaded with tasks from the regional team, to the point that it’s amazing anything gets accomplished at all.
To make matters worse, I haven’t had a single day off in three weeks without someone calling in or leaving early. At this point, it feels like I’m expected to carry the entire store on my own.