Repeated Delay Misinformation From Swiggy Support During Food Order
Today I had one of the most frustrating experiences with @Swiggy and honestly it felt like their support team was completely disconnected from reality.
I placed an order and noticed the delivery partner was moving away from my location for a long time. When I contacted him directly, he clearly told me the restaurant still hadn’t handed over the order and that it would take another 50+ minutes because of rush.
But here’s the crazy part:
While the delivery partner was saying “50+ mins”, Swiggy support agents kept repeatedly telling me:
“Your order will arrive in 5-10 minutes.”
Not once. Multiple times.
I even sent them updates saying the rider himself confirmed the delay and that the map clearly showed him going away from my house. Still they kept sending scripted replies like:
• “Please wait a few more minutes”
• “We sincerely apologize”
• “Order will arrive shortly”
I asked for cancellation and refund multiple times because I had already been waiting for more than an hour and honestly I was starving at that point. Instead of helping, they just kept stalling the conversation.
The most frustrating part wasn’t even the delay. Delays happen.
It was the fact that support kept contradicting the delivery partner and pretending everything was normal while the app tracking showed the exact opposite.
At one point it genuinely felt like I was talking to bots trained to delay customers until they give up.
I’ve attached screenshots because this whole interaction felt unreal.
Has anyone else faced this kind of support experience with Swiggy lately?