No internet for days, no updates provided by Hyperoptic
No internet for several days, and nobody has provided any useful information about the issue. I've called the customer service yesterday, and they said they're gonna get someone to check it today. Today, the internet is still down, and no communication whatsoever. I called them again today and the guy said they didn't receive any update yet, but he's gonna look into it and will update me before his shift ends at 5 pm. Of course, no update again...
I've sent an email to support@hyperoptic.com and tried to use the chat. Received no response to the email and the chat is completely useless for technical issues.
Obviously, tried to restart router and did factory reset multipe times, but it didn't help. Customer service acknowledged the issue too, even though their portal says my internet service is "active".
Is there any way to get a proper response from this company? Or is it just better to move to another provider at this point?