u/Brentwoodmann

My AI Art frame works, I am able to connect to it and upload images, however the AI generation function keeps breaking.

The first time it broke, I contacted support and they walked me through some steps which solved the problem. It has broken again and I contacted support - they told me to reset the art frame and to disconnect and reconnect the WiFi as well as reconnect it to my hub. I am not sure what these steps have to do with the AI generation not working, but I did these things anyways.

The AI feature still does not work and I reported this back to support. It has now been 2 weeks without an update from support, they simply do not care.

I have cancelled the AI subscription service and will reconsider any SwitchBot purchases in the future. Do not expect any support from this company.

So I am subscribed to the AI picture frame AI function which has previously been working. This month I am told that I have reached my monthly limit and when I check the Settings\AI Studio setting it clearly shows that I have 0/400 uses this month. I also know that I have NEVER come near using it 400 times!

This is bad, I reported it via a ticket and they have had to escalate.

Has anyone else had this happen?