r/TrySwitchBot

My switchbot hub mini software update was stuck on v2 i tried everything to change that but still i don't get an update
i tried connecting the device into my hotspot instead of home wifi this worked i got it to update to v3-4.1
but still my friend has the latest update v6 and i don't get any update i get that the latest update is v3

i tried every step provided by switchbot (hard restet, frameware restore or anything else) so any ideas or anyone had the same problem?

Is it possible to configure the large round button on the lock ultra to only drive in the deadbolt but leave the door closed (European handle on the inside) ? I can not find anything (but often I am pretty blind). With the door handles here, dogs and even our cat can open doors. So we never want a lock ever opening the door (pulling the latch) from the inside button. Only driving in the lock, and the door opening is by using the handle. Nuki got that one right out of the box.

Hi all 👋

Bought the SwitchBot Lock ultra, and the ultra vision keypad.

I'm struggling with the facial recognition. Didn't realise it can cause issues when buying, Only seen since looking at troubleshooting pages, but I do have a beard, and wear glasses. 👎

I've been using a suction phone mount like you use in the car, on the front door, trying out different heights before mounting... I'm just wondering if any other beard users have had luck, and if so what height you have it at/what may be best?

Not filled with confidence currently which is frustrating 🫤 Would be interesting to know what height other beard users have it at/what gives best results (I live alone, so don't need to worry about multiple users using it).

Any help/advice would be much appreciated,

Cheers! 👍

Has anyone figured out a creative way to get something on their keyring to unlock their switchbot lock? DIY works. The white remote is too bulky.

Something like the UniFi Remote Control KeyFob (USL-FOB) would be neat.

I’m so tired of feeling powerless in my own home.

I bought a smart lock + keypad to make my house feel more secure and under my control… and instead, the app won’t even let me connect it unless I enable location AND precise location just to use Bluetooth.

For a basic Bluetooth connection.

Why?

I’m someone who keeps location OFF for everything — I don’t even use it for maps. So yeah, this is a huge deal to me. It feels invasive as hell that a device I bought for my own front door suddenly wants access to where I am with pinpoint accuracy.

And before anyone says “that’s just how it works,” no — needing that level of permission for something this simple feels wrong.

It seriously makes me feel like these companies care more about harvesting data than giving customers control over the products they paid for.

I wanted security. I wanted convenience. Instead I got another reminder that “smart” devices often mean giving up privacy.

Honestly? I’m beyond disappointed. This overpriced piece of garbage is one step away from the trash.

And to every company normalizing this kind of invasive nonsense: go to hell.

Kind of an interesting problem, looking for help. I ended up getting selected as a beta tester for the Lock Vision Pro (available on Amazon now). It fails to calibrate and has persistently failed. Customer service was not particularly helpful but I think I may have figured it out. All the instruction videos and pictures show the lock on the left side of the door with the hinges on the right (and the door swinging outward I believe). I’m in the United States and the hinges are on the left with the lock on the right (all these descriptions are from the perspective of being inside and looking at the door). I cannot see any option in the app to change this and the lock “auto-calibrates” with the app. Any suggestions on getting around this?

Got the fan and so far it's pretty good, but seeing a weird behavior only in Homekit. I have the fan attached to a hub 2 and it shows up in Homekit, but when you turn it on the fan beeps and wakes up, but the blades don’t spin at all, even if I set it to 100. It turns off fine in Homekit and all features work great when in the Switchbot app. Anyone else seen this before I reach out to support?

EDITED TO ADD: Switchbot customer support confirmed that they were having server issues due to an AWS anomaly, but they sent me a message at 2:32AM saying that they had fixed it.

I also got phantom water Leak detector "Alarm Cleared" notifications at 3:29AM but there was no alarm.

It's a bit frustrating that https://status.switch-bot.com never showed any issues. What's the point of that site?

ORIGINAL POST: My Switchbot hub is continually blinking tonight and I have tried unplugging it to reset it, but I'm getting no notification that my hub is offline.

Trying to connect to my Switchbot Lock Pro through Wi-Fi (which should only work through the hub) the Switchbot app gives a spinning icon, but never connects and again never says that the hub is disconnected.

This only makes sense to me if the main Switchbot servers are down. Anyone else?

I am new to switchbot and I’m looking to buy a switchbot lock to setup on the inside of my rented apartment door. Which one would you recommend? I would like to be able to control it when I’m not there as well.
I do not need any number pad on the outside as I do not think I’m permitted to add anything to the hallway.

Thanks in advance

I've already emailed support, but in an attempt at greater visibility I am also making this post.

An issue I am continually dealing with is my vacuum hallucinating and thinking there is a space behind my kitchen, toilet, hall mirror, balcony, etc. Not always places with a reflection or window, maybe the bot is just extrapolating based on inaccessible walls.

Either way, my map has become an absolute mess of no-go zones and virtual walls in an attempt to stop the vacuum to keep checking for ways into these made up areas.

Has anyone had a similar experience and thought of an elegant solution? The occasional re-mapping kind of works but it is annoying setting up the room, carpet, and boundaries again.

I wanted to share my experience with the SwitchBot S10 and especially with SwitchBot support in case anyone is thinking about buying this device.
I bought the S10 last year. At first I was actually pretty happy with it, but after a short time the vacuum started making extremely loud noises. Cleaning the brushes and everything else did not help, so I contacted support and was told to send the device in for repair.

That’s when everything became an absolute mess... In February, support sent me two different return labels. Of course the shipping company only needed one of them, so I simply used one label and sent the robot vacuum including the docking station back. Shortly after that, my ticket was suddenly closed.
I then asked when I would get my vacuum back, and support told me that my tracking number supposedly did not match the “correct” return label, which meant they apparently had no idea where my package was😶.
At one point they even indirectly implied that I had used some random shipping label from another company and sent the package to the wrong address. However, I was able to prove through the emails that BOTH return labels had been sent by SwitchBot themselves and that both labels were addressed to the exact same repair company. The shipping company simply used one of the two labels, which is completely normal when you receive two.
Despite that, I mostly received standard replies or AI-generated responses, and nobody seemed to actually care about what had happened. In the end, apparently nobody even knew where my original vacuum had ended up.

After endless back and forth, they finally sent me a replacement vacuum and docking station. Sounds generous at first, but the problems immediately continued. I had to pay the import fees myself, and my questions about that were completely ignored.
On top of that, the replacement vacuum also does not work properly😫. It cannot dock with the water station, which means the mopping function is completely unusable. The robot simply drives in front of the station and stops there...
I have tried absolutely everything: resetting the station, reinstalling the app, cleaning everything, reconnecting the device, and following every troubleshooting step on their website. At least the docking station still charges the robot, but the station itself is permanently showing a red light.

The best part is that the ticket was closed again very quickly, and my newest ticket has once again only received an automated AI response so far :').
So now I have a replacement device that only half works and a support team that either does not properly read messages or just keeps copypasting the same information from their website.
For me personally, this was definitely my last experience with SwitchBot. The vacuum itself might have been okay, but the customer service for a product in this price range is absolutely disappointing. I feel like Switchbot just pushes out new products as fast as possible.

I will now forward the entire case to European consumer protection authorities because at some point enough is enough.
If anyone else has had similar experiences, feel free to share them. At this point I’m honestly wondering whether I was just extremely unlucky or if this is normal for SwitchBot support.