r/TrySwitchBot

Just bought the Smart Lock Ultra, really like it but... the Auto Unlock feature is useless.

I also have a Yale Linus L2, Auto Unlock works 99/100 times and unlocks the door before i reach it.

The Switchbot lock doesn't react until i am inside the house standing in front of the lock with my phone in my hand... thats pretty useless to me, i probably have to return it.

Is there any way to get the Auto Unlock feature to work as good as the Linus lock?

Just as the title says, I cannot add the Lock Vision or Lock Vision Pro via the app.

When you first open the app, it prompts you to create an account. Fair. When I do so, it asks you to add a new device on the home page. Typical. When you click "Add a device", it brings up their whole product line. It let's me click on any device to go into the process of adding it except for either the "Lock Vision"(which is what I have) or the "Lock Vision Pro". When I click on either of these, it says "Loading" for a split second, and then nothing happens. Any other product, it goes into a screen that walks you through how to add the product. But the Lock Vision and Pro, it just says "Loading" for like a quarter of a second and then nothing happens no matter how many times you click it. Even if you try to click on the device when it's discovered via Bluetooth, same thing. And if you take the battery out of the device to see if BT was for whatever reason causing the issue, no luck.

When I first installed the app, I signed up with an Apple account. After experiencing this issue, thinking it may be account related, I then uninstalled and reinstalled the app and then created a whole new account with my Google account. Same issue. I then rebooted my phone, same issue.

And even still, it's not just the Vision, but the Vision Pro as well. Both products. I'm going to chalk this up as these being new devices, and the devs changing something in the app for these devices without proper testing. But I haven't found anyone else having this issue but me. I don't have a spare phone to test with unfortunately, but I do have a fairly new iPhone 17 Pro.

Anyone with a simlar setup using the Lock Vision Pro with Home Assistant with Matter over Wifi?? Using matter into home assistant, it doesn't always show lock and unlock. When I lock and unlock manually a couple of times, it then works and lets HA know that its open/close. I think the lock vision pro is asleep and after the first set of lock/unlock, it wakes up and then sends a signal status. However on the Switchbot app, I get notifications that it's being locked or unlocked right away.

Not sure if i have a defective unit or this is just a poor matter implementation from switch bot?

Thoughts?

Thanks in advance!

I am usually not one to post stuff like this but figured they earned it. Had an interaction with SwitchBot support recently and they genuinely knocked it out of the park. They followed up after I gave some feedback, asked a couple quick questions, verified my account, and even threw in a small thank you gift just for taking the time to respond. No hoops to jump through, kept me in the loop the whole way.

Honestly it's rare to see a company that actually cares about feedback instead of just farming reviews and ghosting you after.

I've been slowly building out my smart home setup and SwitchBot has become one of my go to brands at this point. Their stuff just works, and this whole support experience sealed the deal for me.

If anyone from SwitchBot happens to see this. Thank you, seriously. Good customer service isn't that common anymore.

Anyone else had solid experiences with their smart home gear/support? Curious what everyone's running these days.

Hi!

Does anyone use the SwitchBot Garage Door Opener with Google Home?

Does it show up in Google Home as a garage door with an Open/Closed status, or just as a regular switch?

What is the difference between these two ?

https://a.co/d/08azh2vc

https://a.co/d/0hiO8aNm

As far as I can tell they are the same except the price ? Thanks in advance ! Would like to purchase asap !

I just purchased a meter pro with an outdoor thermo-hydrometer.

The app can show temperatures in celsius or farenheit. The main unit on the other hand only shows in farenheit. I press the button on top to try to switch to celsius but it does not work. I have also tried a factory reset by pressing for 15 seconds.

This is so fustrating !!!

I've used switchbot since the very beginning. Back when all they sold was the basic button pusher bot. I have 28 devices currently in use in my home, and most of them work perfectly.

But it feels like recently, instead of making simple, affordable, well designed and genuinely innovative products, releasing them, and following up with top quality support and adding sensible feature requests, the focus is on releasing needlessly complicated AI gimmicks with high price tags. Build quality is lower, complaints seem to be more common, and support requests go unanswered.

I still have many of the gen 1 curtain robots with solar. They work perfectly. Not long after I got them I added the "Remote" 2 button switch, and asked if there was a way to control scenes instead of just basic operations. A week later they added it.

More recent purchases, while impressive, haven't had the same level of support. I added a Lock Ultra with keypad a year ago and suggested it should be able to differentiate between unlocking methods, so I could trigger events if a key is used but not if a fingerprint was. They acknowledged it but no changes were made, I assume that will be included in a future product but not rolled out to legacy devices.

I just picked up the Standing Circulator Fan. I do like it, but the build quality is really not what I'm used to and for £100 I expected better. The RGB light is just white, and the end flickers. The battery life is not what was advertised and it seems to take hours to charge/discharge between 100-40%, but below that charges/discharges in minutes. I suapect the battery has a dead cell but based on support turnaround I'm not sure whether I'll have any success. I'm raising a ticket and will report back here.

I have absolute confidence that the older products I have will continue to work well for many years to come. And I really hope that Switchbot remember what made them great and get back to doing that.

I really like most of my switchbot products. The only thing that I really find that’s pretty annoying is your firmware upgrades. Why is it that your products don’t update properly and always seem to fail? I’d think this is pretty standard and should be something that should work well. Instead, I always have to try 50 times or recover the firmware to do a simple update. It’s really annoying.

As of today, I am also the owner of the Lock Ultra combined with the Keypad Vision Pro. Installation, calibration, etc., all work flawlessly.

What really bothers me right now, though, is that the keypad reacts instantly when going out. Depending on which way I look while pulling the door shut (the keypad is mounted on the side), the door opens right back up because it recognizes my face. I can't exactly ask the whole family to look to the left when leaving and closing the door, especially since kids are bound to forget. The sensitivity is already set to the lowest level.

Everyone must be having this issue, right? No matter where the keypad is mounted. As soon as you step through the door, pull it shut, and accidentally look towards the pad, the door unlocks again.

Am I missing something? Like this, facial recognition is absolutely useless to me.

I‘ve got the SwitchBot Air Purifier Table a few days ago and since yesterday I noticed that it‘s emitting a high pitched noise on the lowest fan speed when it‘s on Auto. The noise changed and almost disappears on the higher fan speeds. I know that when first switching it on it was dead silent on the lowest speed. Has anybody experienced this? I don‘t have it in my bedroom but if I did, I would not be able to sleep beside that annoying sound.