Was given the wrong model number after ordering pick up in store
I ordered a cyberpower UPS model number gx1500u fc and picked it up shortly before closing. The service person I dealt with had a difficult time finding my order, having to call someone else. She eventually came out with a cyberpower UPS, and handed it to me. I asked for a receipt, and she said it would be emailed. I have received the receipt, but upon getting the unit home and getting it hooked up and charging, I noticed that it was the wrong model. I was given the LX1500gu3, an inferior model in many ways that will not work for my purpose.
The item is on sale and cannot be shipped. To err on caution I’ve put in another order for a different Best Buy to hold, but I’m worried they are going to give me problems. The units look identical, so I can understand how the error happened.
What are the chances Best Buy is going to give me the run around here? Admittedly I haven’t ordered anything with them before.