Is buried fiber line supposed to be the customer's responsibility?
I had a lawn company do aeration (less than 2" deep) on my lawn, which ended up cutting the fiber line and AT&T had to run a new one from the street. They charged me $150 for it and I tried calling to dispute it, but multiple customer service reps told me they can't do anything about it. One even said that it's their standard procedure to only bury fiber just below the surface because "that's all they're required to do by law". I ended up canceling service and switching to Spectrum because I don't want to deal with a company this cheap and incompetent anymore, and I know the same thing is going to happen next year when I do aeration again if they only bury 1" below the surface.
But I want to know what AT&T's actual policy is on this. Gemini AI tells me that this exact situation is supposed to be repaired by them for free, but I don't know where it's getting that information from since I haven't been able to find a source for this anywhere on AT&T's website. Does anyone here have any insight on this?
