u/Brilliant-Letter-223

Car loan paid in full. All good, nothing outstanding. Been trying get the Release of Lean letter from Ally for weeks. Supposed to mail it. Never showed, no record fo request. After being told it has to be mailed was told they could fax it (!). Set up fax to receive, tested that it works. Was told 1-2 hours to send. Nothing showed up. Called again, told 2-3 hours. Nothing showed. Phoned again this morning told 1-2 business days (!) to send, call cut off mid-sentence. Call back to be told 2-3 business days. I can not express how irritating this is. Fuck Ally.