r/AllyBank

I’ve been through customer service three times and escalated. Had two promises that they would call back and they did not after a week plus. Last call I went up two levels to a supervisor after an hour on the phone and she said “all I can do is wait”. They had no one else to escalate to, no further information on the issue, and no contact with IT. They are “still working on it”. It has been a problem for at least two months now. Issue is on several browsers, mobile and desktop, plus the app.

Only thing I can think of that would have triggered it is transferring in a five-figure sum from another bank into my spending account.

Just looking for a consensus on whether or not this is a widespread issue? Please leave a comment if so. Buckets are one of the only reasons I’m with this bank… I’m very close to switching over this without a resolution in sight but would like to see a resolution if possible.

Any other methods (phone, email, etc) I could use to find someone besides customer service to help fix the problem? Thanks all.

I opened a spending account with ally to go with my savings account I have with them and my debit card said it was returned to sender and to call ally about it and the whole situation seems strange.

I called the number provided in the ally app and they asked for my name, last 4 of social, my security questions, birthday, and how many accounts I have with them to verify I'm the account owner. The lady verified my address and said I'd have to call back in a couple days for someone to be able to help me get a new card ordered.

The next day I tried logging into my account and it said it was locked and my reset password attempts failed and to call them. I called the number it provided in the app and I got a guy that asked the same questions to verify I'm the account owner. After giving him the info, he said he can't do anything right now and that a member of their team will call me once they settle what they need to on their end.

I don't get why they couldn't transfer me to the correct department, I don't understand how my account is locked after trying to have my debit card reordered, being told they couldn't do anything both times and no reason each time seems strange. Both times I called, they were numbers provided by the Ally app so I'm trusting they're legit.

Has anybody else ran into this?

Spending Buckets Inaccessible for Weeks

Suspicious Customer Service Activity