I got a new number about 2 weeks ago, and I have tried calling to get it changed multiple times to no avail.

I called and every time they said they’ll send me a one time passcode. I gave them my new number to send the code to, and they said they’ll weren’t able to send me the code. My number is working I’ve gotten texts from everyone else like websites other apps contacts everything, so I don’t even know why that’s the case but whatever.

Then, they said they’ll have to have a special representative call me in 1-2 days. The first time they didn’t give me a reference number like they said, and I never received a call. The second time they gave me a reference number, but I also never received a call. I waited a week for both of them just in case it took longer.

I really don’t know what the issue is. I wish I could just get an email or something to verify, but they only have the phone option. I don’t wanna keep calling to go through the same thing of waiting and never getting an actual fix. I just want to log into my bank account lol.

i recently opened a new account with ally. i was really excited to bank with them! i updated all of my auto payments to withdraw from my ally account and i setup direct deposit. i went into this fully committed to the transition from my former bank.

a main reason i chose ally is for zelle transfers. i was excited that they allow up to $5k per day because it's my management company's preferred payment method for rent. well, to my surprise (but not yours lol), zelle will not allow me to send money from ally. calling ally to talk to a rep was not helpful - they denied zelle being locked due to a new account / fraud prevention and they didn't see any errors on their end. well, rent is due in 3 days and they don't seem to understand the urgency of this.

luckily, i was able to cancel the massive lump sum transfer from my former bank and i will just write a check this month, but i want to resolve this long-term. how did others resolve this? it sounds pretty common after reading online, but the steps to resolve it are not clear. which department do i need talk to at ally? what do i need to say?

i also tried zelle'ing money from my former bank by requesting $10 from my new ally bank account to send to my former bank and it's sitting in limbo. i only have the option to cancel it, but cannot accept the money send. thanks in advance!

I purchased XOM stock back in 2020 through Ally. Today I checked my account and XOM is no longer in my stock listing but the same number of shares of Eni.Spa is. Eni.Spa is almost $100 cheaper per share so my account balance has dropped. There is no listed activity of me selling XOM or buying Eni.Spa and my cash balance has remain unchanged. There is a dividend for XOM from a month ago. I contacted Ally about this and am waiting to hear back but am curious if anyone has had this occur to them before and what the outcome was.

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I’m planning on leaving my current bank and switching to either Ally or Charles Schwab.

Before I switch, I want to confirm that this bank does not charge a fee to do a simple bank to bank transfer (both bank accounts are mine). That’s my issue with my current bank.

I'm in a bit of a pickle here and would appreciate hearing if anyone else has been through this and managed to fix it (and how long did it take etc.).

I joined ally bank specifically because the apartment that I'm signing a lease for in august only takes Zelle and my current credit union does not have it. I transferred my money to my new savings and checkings account, and now I'm trying to send the credit check fee through zelle and it kept giving me a pop up that said 'before you can send or receive zelle payments we'll need you to contact us at ally bank #'

So I do. They tell me that it's been flagged for fraud and to get around it I need to tell him to request the payment from me, and then I can approve it. He does. I try and approve the request and the same issue happens, payment fails, pop up, etc. I then try to just send $1, it fails. I then try and send a test $1 to my soon-to-be roommate (who already pays the landlord through zelle currently, but I don't think she has ally bank) same thing happens. So then I call back and they essentially say 'there's nothing we can do, it's all internal.' Like what do you mean you can't do anything? It's your system blocking it! They tell me to contact zelle, and I tell them I already looked on the zelle website and all it says is to contact your bank.

So now I'm getting nervous, because if I can't get this zelle thing to work then I need ot know as soon as possible so I can set up a new bank with zelle that DOES work. I then ask to talk to his manager just in case, which he does, and she tells me the same thing he did...except she says she'll also open a case with their 'zelle specialist.' Why it took 40 minutes of me refusing to give up before they told me about this zelle specialist I don't know, but at least this promises some sort of resolution...

Anyone have any experience with this situation? Any hope for this getting fixed in a timely manner? I'm trying to lock down a nyc apartment, so things go super fast. I really need to give them the 1st months rent and security as quickly as possible...And before you ask, I already alked to see if there was any other option other than zelle and he said there is not. Landlord only has Zelle.

I have an auto loan with Ally Bank. as others have said, their app and online presence is fine. make payments and get basic information. the real issue for me has been when I needed help. long story short, the vehicle is a total loss and my insurance company and I have been in contact repeatedly with Ally representatives for about 6 weeks. at least 3 representatives failed to make notes in the account, or if they did, those notes were not apparent to others and other departments. it's like starting over every time and the guidance is different each time.

so... if everything is normal I'm sure Ally Bank is fine. but I suspect due to multiple foreign call centers with varying degrees of autonomy, "right-hand, left-hand" problems become significant. to be clear, no knock on individual employees I've spoken with. it's a systemic issue so watch out.

resultantly I won't accept financing from Ally Bank in the future.

I was abroad and disputed a couple charges and on the phone today I got told my accounts got closed due to being compromised, then due to other stuff, and now hear I can’t even get any new ones? What is going on?

I called over the phone and the agent said he couldn't find one. Two other agents just hung up on me after being on hold for a long time.