Frustrated with Ally (CDs)
I have a CD ladder. Before each CD matures, I go online and request the interest to be disbursed to a checking account. For the past two months, Ally has not be honoring what I requested. And, the interest is just rolled over into the new CD and renews. I want the interest for other things.
This happened once in the beginning of the year and thought it was a hiccup. Customer service fixed it and the interest was then disbursed into my savings account after the 10-day window. However, for July and August, nope. One Email even asked what I needed MY money for to help determine whether they should honor my request (and, they didn't). For August, I even Emailed them a screenshot of what I inputted online - "they will research what happened."
Also, what's funny is that the Email also included renewal instructions for when my Jul and Aug CDs expire. I never inputted any instructions for those CDs. Unsat.
I have been a fan of Ally, but not anymore.