Propio iLegal Practice - US
Has anyone else noticed what I call "ghost calls"? These are calls that arrive with the timer already stuck at several hours, or ones where the timer doesn't move at all and the call ends on its own — no one connects, nothing.
This has been happening to me frequently, especially during peak hours ("Good Times"). The result is a 0-minute call followed by a forced 30–60 minute wait before the next one.
I believe this is being done intentionally to reduce our work time, since these calls still reset our wait timer.
I've been documenting this since March — including all the 1–2 minute calls that seem to be routed to us deliberately for the same effect. In my opinion, this practice should be highly illegal. While I don't have hard proof yet, I'm seeing a clear pattern, and I've been comparing notes with colleagues in the US and LATAM interpreters who are sharing their data with me.
Fortunately, an attorney from a major law firm came across one of my posts and reached out to me in April, asking me to formally document all of these findings. There are now 7 US interpreters actively working with them and providing similar data, as well as 3 LATAM interpreters who work through a third-party company that outsources for Propio — and they have been contributing as well.
I can't share details yet, but here's one number that says a lot: in May alone, those 3 LATAM interpreters earned more than 6 of the 7 US interpreters combined — despite earning only a third of the US rate.
We are not alone. Speak up US Interpreters !