I think I might just cancel my subscription
Don't get me wrong, I really like the product when it works. But over the last 2 years I have had so many instances where things completely stop working, some accounts don't show up after linking (HSA investment accounts missing but savings shows up), or account totals refresh but transactions aren't pulled through.
I've always been annoyed by this but in the past these issues were at least resolved in a somewhat reasonable amount of time. It seems like lately support has gone off the rails and can't even be bothered to try anymore. I follow up after weeks or months without an update and I get asked to provide the same screenshots I already provided 2 other times. Or the new one, they require me to schedule a call with someone, who then calls me to schedule ANOTHER call with someone else to go over the issue. And still nothing is resolved.
At this rate I've had this happen so many times I can hardly consider it a reliable finance app. Has anyone else had a similar experience or am I uniquely alone with so many issues?