u/Bubbly-Examination-1

▲ 1 r/help

Not Receiving Forgotten Password Email and Logged Out

Hello,

I have been disconnected from my main account on both my PC and phone.
Then I tried to log back in and the password is not working.
When trying to request a one time link or new password request I am not receiving the emails.

I then started to doubt about the email linked to my account by I am now sure it's the right one as I previously received an email (in 2021) to remind me my account name.

https://preview.redd.it/fj2w7d3jlj1h1.png?width=1584&format=png&auto=webp&s=fa80ab3b663004d0db30ac0993401b205856b7c1

I have open 3 support tickets in the last 5 days and there is zero follow up after the automated response ...

Even worse, I tried to create a new account with the email address used with my account and it's allowing to use it ! (I did not finalize the account creation).

Therefor I am suspecting my account to has been compromised and someone might have changed my email address linked to the account.

The account I am trying to recover is: https://www.reddit.com/user/o-super/

I really need help as I tried all the passwords and checked all my email addresses over the last 5 days.

Thank you for your time.

reddit.com
u/Bubbly-Examination-1 — 6 days ago