Disclaimer: This post was written and reviewed with the help of AI mainly to organise the information and make the timeline easier to follow. The screenshots, conversations and events mentioned below are based on information provided by the affected buyer and other people who have come forward. I am helping a fellow Redditor look into this because I don't think this should simply be brushed aside.

I am not saying I have proof that the seller stole the card. I am putting out what we know, what the seller has said, and the questions that are still unanswered.

TDLR

I’m helping a fellow Redditor whose Mewtwo GX was pulled on a TikTok rip-and-ship livestream but never reached him. The affected order apparently remained at “Preparing to ship” with no visible courier pickup before it was cancelled and refunded. He was later told that all the parcels sent out that day were stolen, but roughly three weeks later, he still has not been shown any police report or report reference explaining what happened.

The seller has also been saying that buyers who choose delivery are responsible if parcels go missing and that the buyer was already refunded. My issue is: before blaming the courier or buyer, can they first show that this particular parcel was actually handed over to the courier? A refund also does not explain what happened to the valuable card that was already pulled and sitting with the seller.

At least two other people have since come forward alleging issues with the same seller, including one involving Carousell (missing cards and say it was lost) and another reportedly affected on the same day. I am not claiming that the seller stole the card or that “free filtering” is proven, but the circumstances raise obvious questions. If the seller has the courier handover records and police report, showing them would clear up most of this very quickly.

The reason I’m helping to push this is simple: if something genuinely wrong is happening, it should not be allowed to disappear just because the victim got their original money refunded and cannot be bothered to report or pursue it.

Order from TikTok Seller “Stolen?” : r/PokemonTCG_Singapore

Background

Some of you may have seen the earlier post from the buyer regarding a Pokémon rip-and-ship order on TikTok.

Basically, he bought packs during the seller's livestream and pulled a Mewtwo GX 78/73 (Mewtube). The pull was captured on livestream, so there is no question that the card existed and came out of his pack. After the rip, the card remained with the seller because they were supposed to pack and ship his cards to him.

He never received the Mewtwo.

His order eventually got cancelled and refunded, and he was later told by the seller/admin that the parcels sent out that day were stolen.

I spoke to him after seeing his Reddit post and decided to help him go through everything properly because, the more I looked at it, the more questions I had.

What We Can Establish From the Evidence

These are the parts that, based on the screenshots and information provided, don't really seem to be in dispute.

The Mewtwo was pulled from his pack live on TikTok. After that, the physical card was still in the seller's possession because the seller was responsible for packing and sending it out.

For the affected order, the TikTok tracking apparently remained at "Preparing to ship". There was no visible courier pickup or acceptance scan before the order was eventually cancelled for not being shipped within the required time.

The buyer was subsequently refunded.

After that, he was told:

>“...all their parcels that was sent out on that day was stolen.”

So at this point we know the card was pulled, we know the seller had the card, and we know the affected order apparently never showed a courier pickup before it was cancelled.

The part in between is what nobody seems to be able to explain properly.

What the Seller Is Saying

From what the buyer has shared, the seller has repeatedly said on livestream that if a buyer chooses delivery, then the risk of the parcel going missing is on the buyer. Their position seems to be that they cannot be held accountable for a missing parcel because the customer chose delivery, and in this case the buyer has already received his refund anyway.

This is the part I really cannot agree with.

Yes, if you can show that you properly packed the parcel, handed it over to the courier, the courier accepted it, and then something happened afterwards, then at least there is a clear point where custody left the seller.

But you cannot just say "you chose delivery, therefore not my responsibility" before even establishing that the parcel entered the courier's hands in the first place.

The buyer did not lose the card while it was in his possession. The card was with the seller.

So before pushing the responsibility onto him, the first thing that should be established is very simple:

When and how did this particular parcel leave the seller's possession?

Was the Parcel Actually Handed to the Courier?

This is probably my biggest question.

When people hear "parcel stolen by courier", normally you imagine something happening after the parcel entered the delivery network.

For example, there have been cases where a parcel reaches the delivery stage, the courier takes a proof-of-delivery photo, marks it delivered, and then the parcel somehow disappears. In a situation like that, tracing exactly what happened afterwards can be difficult.

But even then, there would normally be a tracking trail.

Picked up. Sorting centre. Out for delivery. Delivered.

In this case, the affected order apparently stayed at "Preparing to ship" and was then cancelled.

So when the buyer is told that all the parcels sent out that day were stolen, naturally there are more questions.

Stolen how?

Stolen by who?

Was it stolen from the seller's premises?

Was it stolen during courier collection?

Was the courier vehicle robbed?

Did the courier collect the parcels and then lose them?

Did they reach a sorting centre?

When did everyone realise the parcels were missing?

These are quite basic questions, but as far as I know, the buyer has not been given a proper explanation of what supposedly happened.

And this leads directly to the next issue.

Where Is the Police Report?

The alleged incident happened around 17 July.

We are now already in August. It has been roughly three weeks.

From what the buyer has shown me, he still has not been given a police report, a police report number, or even some acknowledgement showing that this alleged theft involving multiple customer parcels was formally reported.

This is not one random $5 parcel disappearing from someone's doorstep. The explanation given was that all the parcels that were sent out that day were stolen.

If an entire batch of customer parcels was stolen, surely this is serious enough to make a police report.

Nobody is asking the seller to expose their NRIC, home address or personal information. Censor whatever needs to be censored. But at minimum, provide something showing that the incident was actually reported.

Especially after three weeks.

This would also help answer some very basic questions about when the theft happened and where custody of the parcels was at that point.

If there is a genuine police report, showing a redacted copy or report reference would clear up a huge amount of speculation immediately.

So why hasn't that been provided?

"Already Refunded" Doesn't Answer What Happened to the Card

Another argument I keep hearing is basically:

"He already got refunded, what else does he want?"

But I think that completely misses the point.

This wasn't a situation where he paid for a pack and the seller cancelled before opening it.

The pack was already opened.

The Mewtwo was already pulled.

Everyone saw it on livestream.

At that point, there was an actual specific card sitting with the seller waiting to be shipped to the buyer.

Giving him back the original pack price does not magically answer what happened to that card.

The question has never simply been "where is my refund?"

The question is:

"Where is the card that I pulled?"

Those are two different things.

Why People Will Think About "Free Filtering"

This is the part I think people in the Pokémon community should understand.

There is something I would describe as free filtering.

Imagine customers are paying you to open packs.

Customer pays $100 for a pack. You open it on livestream.

If the customer pulls a $20 or $50 card, no issue, ship everything out.

But imagine the customer hits something worth $500, $1,000 or even more. If the seller can simply refund the original $100 and somehow that valuable card never reaches the customer, think about how ridiculous that system becomes.

The customers are basically paying for you to filter through packs.

If the hit is bad, customer takes the loss.

If the hit is amazing, theoretically you refund the pack price and keep the upside.

That is why this situation looks so bad.

Again, I am not saying I have proof that this seller is doing free filtering.

But put the facts together.

A valuable Mewtwo gets pulled live. The seller has possession of it. The affected order apparently never shows courier pickup. The order gets cancelled and refunded. Buyer then gets told the parcels were stolen. Roughly three weeks later, no police report has been shown.

Of course people are going to start questioning what happened.

This is exactly why proper proof is so important.

Other People Have Come Forward Too

What makes me take this more seriously is that this does not appear to be the only complaint.

At least two other people have come forward alleging problems involving the same seller.

One involves a transaction through Carousell, , while another person claims to have been affected on the same day as the original Redditor.

I don't want to call those people "confirmed scam victims" because each case should be judged based on its own evidence. But once multiple unrelated people start coming forward with complaints, I think it is fair for the community to start asking more questions instead of treating every case as an isolated misunderstanding.

If anyone else has had similar issues, especially regarding missing rip-and-ship orders, refunds after valuable pulls, or parcels supposedly going missing, please share what happened and keep your screenshots.

Why I'm Posting This

The main reason I'm helping this Redditor is because I really hate the idea that, if something shady is actually happening, people can simply get away with it because nobody wants to follow up.

A lot of people will think:

"Aiya, got my refund already. Don't want trouble. Lazy make report. Just forget it."

And I understand why people think like that.

But that is also exactly how someone doing something wrong can become fucking daring.

If every time something happens the customer gets back the original purchase price and just walks away, then there is basically no consequence. Nobody reports. Nobody puts the cases together. Nobody asks for proof. Everybody just moves on.

And then if there really is someone abusing the system, why would they stop?

That is the part that pisses me off.

If this whole situation was genuinely an unfortunate theft, then show the evidence and clear your name. Show that the parcels were handed over. Show the courier records. Show a police report or report number. Explain clearly what happened.

Then fair enough.

But until those basic questions are answered, I don't think it is right to keep saying that the buyer chose delivery, therefore it is his problem, and he already got refunded so case closed.

A refund does not explain where the Mewtwo went.

I am not asking people to harass anybody, and I am not declaring anyone guilty. I am helping another Redditor ask questions that I think any customer in the same situation would reasonably want answered.

If the seller has evidence that clears everything up, please provide it.

If other affected buyers have evidence, please come forward as well.

Because if there is genuinely nothing wrong here, the documentation should clear it up.

And if there is something wrong, then people need to stop letting it slide just because they managed to get their pack money refunded.

u/Budget_Horse_9088

Charizard #4 New Record!!!

Helping a fellow Redditor: Mewtube pulled on TikTok live, order never showed courier pickup, seller says parcel stolen and buyer’s responsibility?