Customer Callback
I have done loads of exterior step railing installs for customers, they’ve always been happy and given me 5 stars for it. I quoted a customer over the phone and they got me a job with their neighbour as well for the railing install. Easy day, right? I did the neighbour’s railing first, went easy, paid in full.
I go to meet the other customer and when I see them I realize I should have bought the “ultra heavy duty” railing made of solid cast iron and cemented it into the ground if you catch my drift..
I did the install as usual as I would for any customer, I leave for the day and 2 weeks later I get a text saying it loosened.. I came back, lifted the bolts out, replaced them, added epoxy around bolts and under the rail base. Figured that’d be it, 2 more weeks later I get another text saying it has loosened.
The customer has offered to pay for my time and the material this time around.
How should I go about bulletproofing an aluminum railing?
The railing is secured with galv bolts running through anchors. The issue is the top step is a hollow pre-formed concrete slab about 2 inches thick and the anchors are about 4 inches.
Is there a toggle bolt that can be used outside and will withstand a lot of pressure?