Hello to my fellow filos/kabayan out there. Hope you guys are good. Gusto ko lang sana magtanong, do I have a chance to get a driver’s license in dubai even I don’t know how to drive 4 wheels at all? I mean, if ever ba mag take risk ako, matutunan ko kaya yon all through out my driving lesson? Or much better na magpaturo muna talaga sa personal na kakilala para kahit papano may knowledge na? Thanks po sa lahat ng sasagot.
Who would’ve thought?
I am working as a receptionist in a medical field. My job is to assist the patients whether they have appointment or walk in. So we have 1 patient came together with his relative and the patient does have physiotherapy appointment. However, he was late for 20 minutes. So I told the patient to have a seat for a while since I need to confirm it with the therapist. By the way, we only have one therapist at the branch and being late is not the issue here. It just so happen that the slots were fully booked and we can’t afford to accept any late patients since it will have a conflict to the schedule. What happened was, I tried to explain to the patient how is the set up works for appointment for therapy since it is a procedure. So I politely ask the patient if its “possible” for him if we reschedule the appointment instead. Our reason is even if we let them to proceed, his therapy session wouldn’t last long since there will be a next patient. I explain to them that it’s not gonna be worth it since the therapy was covered by their insurance. I’m not asking them to go home and I know they went to us for a reason and I understand that. I was just giving them an option, whether they will still continue with a few minutes sessions or we will reschedule. The patient itself asking me calmly and I am responding to him accordingly as well. But his companion started to be aggressive and shouting at me. He’s saying that the patient should do the therapy no matter what happened. We tried to deescalate the situation, but despite that he insisted to talk to my manager, unfortunately my manager wasn’t at the branch that time. So my senior colleagues back me up and talk to the patient. He asked our named and said that he will complaint to the director itself. He even said to my colleagues “I don’t want him to be here” “You should train him how to do his job” he keeps yelling and being rude. I didn’t response anymore since I don’t want to put more fuel on fire. At the end we still ask the therapist to consider and let him proceed to his physiotherapy. After that, I still keep professional and when they finished the session I ask them to go to cashier to check if there’s any payment needed. And the patients’ companion being aggressive again “why you asking us to go to the cashier? We want to book the next appointment”. Normally, the next appointment should be booked by the therapist that’s why I assumed that they are all set and ask them to go to cashier. After that he’s still keep talking and I didn’t response again until they leave.
I know that all of us have some problems, and all of us going through with some things. I understand that. But you don’t have the rights to treat people like that. I know I did nothing wrong and I was doing my job accordingly. But I feel so humiliated for just doing my job. Right now, I’m thinking about going back home. My sacrifices here isn’t worth it anymore. I am living paycheck to paycheck and being treated like this. If ever you finished my rant, I appreciate it. The reason I was sharing this is to release the emotions I have. I have no one to talk to that’s why I shared it here.
Kyle forgot his turtle but luckily he has team mate Shogun and gave it to him.