u/Burntoastification

I actually happened to walk into the bank as this situation was unfolding IRL. Lady was chewing out the bank teller for a policy he doesn’t control. He handled it like a pro though. Explained the problem, tried to resolve it for her, and got her outta there pretty quickly.
I guess she wasn’t satisfied because I came across this post on our town FB chatter the following day.

The form says to send a “copy of birth certificate”.

Does that mean a photocopy of the original is good enough or do I need to request a certified copy from my city/town of birth?