Why is customer service so bad in Kuwait?
I've had three recent interactions where I was complaining about the poor service / failure to provide the promised service and on both occasions I was very polite.
In return I was spoken to bluntly, rudely in fact, and I was made to feel like an annoyance rather than the customer/client.
The management have a tendency to blame others underneath them and then hide behind the customer care people. It's not very noble behaviour. In fact they were very arrogant.
I'm only giving two recent examples. I could say the same for nearly everywhere that I go .
Is this normal here or am I just perpetually unlucky?
Edited for clarity: I'm referring to the whole concept of customer service in relation to the organisation - how a company treats customers and handles concerns and complaints.