u/BusSolid1993

Having trouble installing network driver

I was setting up some basic HP laptops for my students and left them unattended for a couple hours while I taught my lesson. In that time frame some students that were visiting my class thought they'd be funny and and set 3 laptops up with their info and I didn't notice till the next day. When I discovered this I went around trying to find out who the students were and couldn't. So rather than waste time, I went ahead and reinstalled Windows 11 but now I am stuck. When I come to the screen that says "Let's connect you to a network", it is asking me to "Install driver". I looked in the HP website for the necessary drivers, which were the Intel and Realtek, but the computer is apparently not finding it and I keep getting error messages saying "Something went wrong..."

Can anyone help a distraught low-tech teacher out? I am unable to add any detailed specifications of my computer including my full OS build number, since it is currently stuck on the "Let's connect you to a network", but if it helps at all, it is an HP 14-dq3015dx ProdID CD9Y9UA#ABA.

I have tried to do bypass the network screen (OOBE), but when I press Shift + F10, nothing happens.

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u/BusSolid1993 — 2 days ago