r/WindowsHelp

Factory reset isn’t working. What are my options?

I tried resetting from settings but when I click the reset button it doesn’t do anything. I then switched to try Command Prompt and I get this message every single time.

I’ve tried regular, as an administrator, etc. even powershell. I can’t seem to figure this out. Can I just not reset my computer?

u/stravocadomf — 5 hours ago

Wipe a Hard Disk with windows on it

Hello ! So I recently took an old HDD out from a very old laptop that doesn't boot anymore and plugged it to my current Windows 11 PC. The issue I have is that now that I recovered most of the data I wanted, i'd like to fully wipe the said HDD in order to use it for something else, but I can't find a way to do it because this HDD has Windows installed on it and my PC always starts "using" the files on it making them inwipable.

Has anyone any idea on how I can tell my PC don't to use those files so that the HDD can be wiped without issues ?

I don't know if it's important but the Windows installed on that HDD is Windows 10 (and I have Windows 11 on my pc)

Any help is welcome ! :)

My current PC specs :

OS : Windows 11 Pro ; CPU : Ryzen 9 7900X ; GPU : Sapphire 7900XTX Nitro+ ; RAM : 32Gb DDR5 CL30 ; Storage : 2Tb M2 Samsung 990 Pro + 4Tb M2 Lexar 780 ; PSU : MSI 1000w ;

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u/Patjasmo — 13 hours ago

Motherboard won't boot off of USB drives with Windows 11 installation files

MSI PRO Z790-P WIFI DDR4 (MS-7E06)

Created a Windows 11 USB drive so I can install Windows 11. Used the Media Creation tool. Computer won't recognize the drive.

Used Rufus with the ISO from Microsoft. Received this error message when it booted from that flash drive. "Windows bootmgr encountered a security validation or internal error."

I've tried putting the Windows 11 Installation on multiple ISB drives and different USB ports and it made no difference.

There no Secure Boot option in the BIOS unless someone else finds it in the manual.

I'm at a loss on what to do. Any help is appreciated.

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u/The_Erlenmeyer_Flask — 14 hours ago
▲ 235 r/WindowsHelp+3 crossposts

[Fix] Finally fixed the dual-monitor stutter bug (without disabling HAGS)

I’ve been dealing with a massive headache for a long time: video on my second monitor would constantly stutter or lose smoothness when I was gaming. It’s that classic Windows bug that hits when you have a large gap in refresh rates (my setup is 240Hz primary + 60Hz secondary).

It happened regardless of the game or the browser.

I spent a whole week trying to fix this. Drivers, registry hacks, Windows settings - you name it. The only common "solution" was disabling HAGS (Hardware-Accelerated GPU Scheduling), but I play with Frame Generation, so that wasn't an option for me.

After getting nowhere, I gave up on Windows and just built a workaround.

The Fix: It’s a tiny background utility that draws a 1-pixel invisible moving rectangle on the secondary monitor. It forces the DWM (Desktop Window Manager) to keep the display in a high-performance render state, which completely eliminates the desync.

I know, it’s a total hacky crutch, but it’s the only thing that actually saved my setup after a week of trial and error.

Since I know how frustrating this bug is, I threw the .exe and the source code on GitHub. If you're losing your mind over this same issue, give it a shot.

(Note: Just grab the .exe from the "Releases v 1.1.0*" section on the right side of the GitHub page).*

GitHub: https://github.com/Arccalc/Dwmfix

EDIT: Pushed v1.2 to GitHub

  • Interactive Position Customization (Drag & Drop): Enabling the "Show & adjust position (drag & drop)" option displays the render indicators and allows you to freely drag them to any position on your screen.
  • Single Instance Enforcement: Implemented a system-wide lock via shared memory. Attempting to launch a duplicate instance will prompt a warning dialog ("DWM Fixer is already running.") and cleanly terminate the duplicate process

Hope this helps some of you save your sanity. Let me know if it works for your setup.

u/Potatolemono — 1 day ago

became so laggy and supper slow even when opening task manager yesterday (05/21/26)

so yesterday, i was just doing my daily stuff watching youtube and on another tab is manga/manhua site. nothing crazy just the basic since my device is a budget-budget. crazy for 4gb in 2026 right? but still works. so i decided to restart my laptop after i finished a sidemen video. it restarted, i open brave to watch again but its moving slow. like lagging. at first i thought maybe things are just loading up since i just restarted the device. but no, its really slow. tried restarting it a couple times after that and not touching it for an hour. still lagging.

today, tried it again. brave browser doesn’t even open anymore. chrome does tho. even task manager open slowly. like 5-8secs to open and 2-3 seconds for it to load the logos. i mean for 4gb ram its always at 70% or 80% ram load. just trying to see if theres that mining virus stuff. i also tried system restore which was the day before 05/20/26, and still the same, just giving me new update (no driver update, the new security update is not showing again so idk the name)
tried installing coretemp too to see if maybe its just running hotter, that wont open too. so i just cleaned the vents which barely have any dust.

Unit is Acer Aspire A514-54G
system on 256 SSD and have 1tb hdd
1 ram slot available. could get it to max 12Gb. its not just my priority rn. 8gb is like $50. outside US, $50 could be atleast 3 weeks of my gas (work/home).
also battery is dead. its been dead for a year now. still running just on grid.

basically everything was fine until i restarted my unit yesterday. i didnt change anything before restarting.

what can i do to fix this?

PS : im not super techy. just know a little. also i cant reset and do a clean install on my unit coz of a gov program i use. having it installed again is a hassle because the guy who install it is not always available. its not a heavy program. just encoding record stuff like birth/death/marriage. yk, birth certificate stuff.

edit : i also did a scan earlier this month from those 1 time no install virus scan like eset, kaspersky and other 1 i forgot the name. did full scan and offline scan of windef. only kaspersky detected 1. nothing happened really, same like always.

u/_tugs — 1 day ago
▲ 4 r/WindowsHelp+1 crossposts

Laptop Is freezing after a micro stutter. I was keeping task manager open to see if anything capped out by chance. Any idea what it could be?

Sorry for the glare, but the PC was completely frozen. No ctrl+alt+del or anything worked, just the physical power button. It happened maybe 4 or 5 times, and just started last week (happened only while playing rocket League, lol). The first time it happened windows decided to update >:(, so I suspect that might've had something to do with it. What do you guys think? Do I just rollback the update, or is a clean sweep back to factory settings the better choice?

u/ivxnp — 1 day ago

PC keeps freezing 2 minutes after boot

My PC has been randomly freezing for a while now and I still can’t figure it out.

Specs:

- i5-14600KF (recent upgrade from i5-12400F)

- MSI PRO B760M-P DDR4

- MSI RTX 5060 Inspire 2X OC

- 32GB Corsair Vengeance LPX DDR4 3200

- Corsair CX650 PSU

- Thermalright Peerless Assassin 120 SE

- Crucial P310 2TB NVMe

- Windows 11

Important:

The freezing actually started BEFORE the CPU upgrade when I still had the 12400F installed. The 14600KF upgrade did not fix it.

Current behaviour:

- PC freezes around 30 seconds to 2 minutes after boot

- Usually no BSOD anymore, just a total hard freeze

- Mouse/keyboard completely stop responding

- Earlier on I also got BSODs like:

- SYSTEM_SERVICE_EXCEPTION

- KERNEL_SECURITY_CHECK_FAILURE

- CRITICAL_PROCESS_DIED

- Sometimes Windows recovery/boot corruption too

Things I’ve already tried:

- Reinstalled Windows 4 times

- Updated BIOS to latest version

- Disabled XMP

- Tested different RAM

- Tested different PSU

- Tested different GPU

- Removed old cheap SSD completely

- Disabled all non-Microsoft services

- Reseated cables/components multiple times

- Windows Memory Diagnostic found no issues

- Has frozen in Safe Mode too

At this point the only major hardware I haven’t replaced is basically the motherboard.

Could this realistically be:

- faulty motherboard/chipset?

- M.2 slot issue?

- cooler/socket pressure?

- something else?

Trying to avoid blindly replacing parts.

reddit.com
u/Mohaq_03 — 1 day ago
▲ 31 r/WindowsHelp+1 crossposts

My brother downloaded a cracked game on the pc and when i shut it down then turn it on it give me this

I’m getting a BSOD with the error code: UNMOUNTABLE_BOOT_VOLUME (0xED) on Windows 11.

I think the issue started after a cracked game was installed. Windows stopped booting and kept going into recovery.

Things I already tried:

- Ran chkdsk C: /f /r

- It took around 5+ hours

- It completed successfully

- It reported 0 KB in bad sectors

- Ran:

- bootrec /fixmbr → completed successfully

- bootrec /rebuildbcd → found 0 Windows installations

- bcdboot C:\Windows → failed to copy boot files

- bcdboot D:\Windows → “Boot files successfully created”

- Tried Startup Repair multiple times

- It failed with log file:

D:\Windows\System32\Logfiles\Srt\SrtTrail.txt

- Tried System Restore

- Restore points existed

- Restore failed with error:

0x800701b1

- Tried:

sfc /scannow /offbootdir=D:\ /offwindir=D:\Windows

- It said there is a pending system repair

- Tried DISM restore health

- Failed with error 0x800f0915

Drive is still detected in BIOS/UEFI and Windows Boot Manager appears normally. I can also access recovery environment and command prompt.

At this point Windows still does not boot and keeps returning to recovery/startup repair.

u/Sudden-Permission-57 — 2 days ago

Is this a real file or a virus?

I found a file in System32\spool\drivers\x64/3

that added itself to startup and shows “high impact” in Task Manager. I don’t recognize it, and I’m worried it could be malware.

PC specs: Ryzen 7 7700X, RTX 4070, 64GB DDR5 RAM, WD Black SN770 2TB + 1TB SSDs, Windows 11 Pro.

u/Fun_Newspaper3453 — 1 day ago

I restarted a computer when Microsoft Edge was open, and when I had reopened the browser, my session was nuked with no button to restore it and no tab sets in the "Recently Closed" history. Is there any way to restore it regardless? I already backed up every Edge session-related file after the fact.

(While this isn't exactly about Windows specifically, Microsoft Edge is an integral part of Windows 11 and I am using Windows 11, so I hope this will be accepted...)

Basically the title. For material context, I am currently using an ASUS TUF Gaming A16 FA608UM with an AMD Ryzen 7 260 processor with Radeon 780M Graphics at a nominal 3.8 GHz, 32 GB of system RAM (of which 31.3 GB is usable), an NVIDIA GeForce RTX 5060 Laptop GPU with 16 GB of VRAM, the 2560 × 1600 display, and an SSD advertised as 1 TB; currently running Windows 11 Home version 25H2, build 26200.8246 on its internal drive.

I restarted the computer around 18:00 United States Eastern Time at 2026-05-19 to clear the browser session from RAM (it was getting oddly slow for its tab load {performing how it would if it had, say... 700 more tabs}, so I figured that it would be more sprightly if I restarted the session) and to prepare the computer to perform an experiment regarding the nature of OneDrive syncs related to a previous technical question.†

Honestly, while I don't remember recently voluntarily restarting a computer with Microsoft Edge open before this incident, it recovers from forcible restarts (due to updates or system crashes), app crashes, and being killed with the Task Manager almost flawlessly. And on another Windows 10 computer where Mozilla Firefox was/is my primary browser, I did frequently voluntarily restart the computer with it open, and Firefox recovered almost flawlessly from that and all those other scenarios, too. As such, I thought it would be safe to restart my computer with Microsoft Edge open.

The browser was reopened right after 01:00 United States Eastern Time at 2026-05-20. The only thing I did after that on Edge was to open the history page proper to confirm the absence of a recovery option, which may have been a mistake. (The history list was all there, BTW, just not any of the windows in "Recently Closed".) I am currently using LibreWolf (version 144.0-1, which I recognize is an old version, but ehh) instead of Edge.

Immediately after this, I used a portable install of DMDE 4.0.6 to copy over everything remotely approaching a resemblance to an Edge session file over to an external drive. The program, a data recovery utility, can preserve metadata exactly, unlike conventional Windows Explorer copies and even going beyond robocopy's capabilities. In the session files, I was able to identify a "Session_[long number]" file of ~40 MB dated to right before the restart, and a "Tabs_[long number]" file of ~350 KB dated to about a day before.

And so, the question. I really would like to recover my session (or at least a good approximation of it), considering the fact that it had a totally reasonable... I dunno, 5,000 tabs or so? Thank you.

†I temporarily paused OneDrive syncing for 2 hours and within that time created a subfolder within a OneDrive-synced folder (loading it up with boilerplate contents) to verify someone's statement that the "Date modified" of OneDrive-synced subfolders created/modified within OneDrive sync pauses is changed to when they were synced afterwards, which (unfortunately for my goals) did verify.

reddit.com
u/GrantExploit — 1 day ago

"no audio device is installed" on windows 11

this problem has been persisting for YEARS. i dont know much ab tech hardware and so i have tried multiple solution methods ive found on the internet, support guide threads, etc. and NOTHING WORKS !! im so frustrated.

i have a Vostro 3400 running on the latest windows software. unless i have a bluetooth deivce plugged, it always shows "no audio device is installed", ive checked the device manager and it DOES NOT show any audio device (realtek, cirrus, etc.) apart from my recent bluetooth devices. ive checked 'services' and it shows 'windows audio' as running and there is NO 'realtek audio' service or anything else with "audio" in the title.

please help, id like to fix this issue ASAP. for any more details let me know, and ill try the best in my ability to respond accordingly.

u/kiyohni — 1 day ago
▲ 4 r/WindowsHelp+2 crossposts

Windows 11 Search window hangs (blank white screen) after installing AMD drivers on MSI Bravo 15 (RX 6500M)

Computer Type: Laptop

GPU: AMD Radeon RX 6500M (Discrete) + Radeon Graphics (Integrated)

CPU: AMD Ryzen 5 5600H

Motherboard: MSI MS-1584 (Bravo 15 B5ED)

BIOS Version: Latest

RAM: 16GB DDR4 (Stock)

PSU: Original MSI 150W Power Adapter

Operating System & Version: Windows 11 IoT Enterprise LTSC 2024 (24H2)

GPU Drivers: Latest Adrenalin WHQL (also tested several older versions)

Chipset Drivers: Latest from MSI website

Background Applications: None

Description of Original Problem:
Immediately after booting or after ending the SearchHost.exe task, Windows Search opens as a blank white screen and hangs for a long time before rendering. Typing is extremely laggy with slow redrawing.

The same significant delay happens when launching AMD Software: Adrenalin Edition (launches very slowly and the icon is missing in the right-click context menu).

The issue only appears after installing AMD graphics drivers. In Safe Mode the search and Adrenalin open instantly. After the first slow launch, the system works normally until the next reboot.

Troubleshooting:

  • Multiple clean installs of Windows 11 (both Home and IoT LTSC 24H2)
  • DDU in Safe Mode + clean driver installation (latest and older Adrenalin versions)
  • Disabled MPO (Multi-Plane Overlay)
  • Disabled Hardware-accelerated GPU Scheduling
  • Rebuilt Windows Search Index, ran SFC / DISM
  • Tried different Windows Power Plans
  • All basic Windows troubleshooting steps

Additional Question:
On the MSI support page there is an old AMD Graphics Driver — version 31.0.12018.5 (dated 2022-11-10). Is it worth testing this old driver?

Edit: I just did that. However, I didn't use DDU; I used the AMD Cleanup Utility instead. I then installed the AMD graphics driver from my laptop's official support page using the "Driver Only" install type. Unfortunately, the issue persists. For reference, I am currently running Windows 11 IoT Enterprise LTSC, which does not have web search functionality built-in.

u/Abject_Finish4410 — 1 day ago

Windows 11 won’t boot past spinning loading screen on ASUS TUF A15

My ASUS TUF Gaming A15 FA506IU doesn’t get past the Windows spinning loading screen.
The issue started while I was playing Minecraft with my friend. Suddenly the game started running at like 2 FPS, so naturally I restarted the laptop and now it won’t boot into Windows anymore.

I lately have had lot of problems with windows 11

I haven’t tried any troubleshooting steps yet

Specs:
ASUS TUF Gaming A15 FA506IU
GTX 1660 Ti
Ryzen 7 4800H
16GB DDR4 RAM
Windows 11

u/pexi12 — 1 day ago

My friend has every requirement for Windows 11 yet it still won't let him install it.

He has an Intel core I5 9400, 16gb ram, more than 64gb storage available, UEFI only and secure boot enabled, TPM active, GeForce RTX 2080 Super and he's on windows 10 version 22h2. I'm pretty sure all those meet the minimum requirements for installing windows 11 yet the installer still just says his PC does not meet the requirements. Anything this might be? Does the update actually require a lot more storage or something? Thanks for any help.

reddit.com
u/SlimyTruckwasTook — 2 days ago

did i catch a virus? constant norton pop ups about virus and possible trojan

i was trying to download a book for a class of mine and i clicked download but then after realizing it looked suspicious i immediately cancelled.

however, im receiving multiple norton pop up adds about having like 13 malware or viruses detected. im trying to do factory reset and it doesn’t let me, besides, it says i have a trojan.

im doing a full windows11 scan to check but in worried that it might be the end of my laptop or something pretty bad

Windows Specifications
Edition: WINDOWS 11 HOME SINGLE LANGUAGE
Version: 25H2
OS: 26200.7623

reddit.com
u/Inevitable_Shift_689 — 2 days ago

Flickering screen on HP Pavilion 15

I have a flickering screen on my Pavilion laptop once the brightness gets to above 40 or so it starts flickering like crazy. It’s currently running on windows version 25H2. Graphics card specs are AMD Radeon

So far I’ve tried:

-reinstalling the display driver
- adjusting the refresh rate
-uninstalling apps that I no longer use
- ran system and hardware diagnostics and everything came back clean
-checked to see if BIOS firmware was updated, in which it was

Trying to see what more can be done on my end 🤦🏾‍♂️ didn’t plan on getting a new computer anytime soon.

reddit.com
u/KMXIII — 2 days ago

Can’t log into new PC and only has airplane mode.

Rebuilt my PC with a new motherboard and CPU but I can’t log into it, when I click set up my pin it just loads and fails cause it cannot connect to the internet. How can I fix this?

CPU is Ryzen 7 7800x3d
Motherboard is MSI Mag B650 Tomahawk Wifi

I’ve tried to reboot but it changed nothing, and I don’t really know what I’m looking for in Bios, if anything.

u/EnvySabe — 2 days ago

I accidentally erased my Internet driver install and tried to fix it and now windows is cracking a sad and won’t let my use my USB wifi antenna

I can go into detail about certain things if need be but if I type everything it’s gonna take me an hour so in a nutshell I installed Bluetooth drivers for my Bluetooth+wifi usb (Simplecom NW632) and it broke the wifi drivers, so first off I tried going through device manager>action>help and reinstalled drivers through the conveniently placed button and after a restarted and plugged the antenna back in it instantly freaked out and restarted (they were still broken) and then I cleared the old broken wifi drivers through device manager and installed fresh ones through the simplecom website on a seperate laptop, put them on a usb, plugged it into my pc, ran the install wizard on my pc and it didn’t work and after about an hour of troubleshooting with ChatGPT and absolutely no progress all I can get is what’s in the image, and in ChatGPT’s terms the whole thing was barely working software wise and all this tinkering has messed with its fragile balance so windows doesn’t like it now and it’s saying I’m gonna have to get pcie wifi adaptor and there’s not really much I can do, surely there’s something I can do to fix it or is gpt right? Would reinstalling windows help this? (ChatGPT says likely not) (also I’m using a b550m aorus elite mobo)

u/somerandomredditer29 — 3 days ago

CPU getting warm when PC is idle

This might be more of a hardware question, so I'll cross post to the appropriate group. I've noticed my laptops, one ASUS the other Lenovo, that when they sleep or hibernate the core temps seem to go up. Or at least that's what HWMonitor is telling me. It's as if fan control turns off. Is that something Windows would have control over? What makes it odd is that the laptops are sitting on cooling pads, good ones, so even if the CPU fans turn off, they are still getting air flow.

Maybe the temp sensors aren't reporting properly because Windows is sleeping? it doesn't seem to be hurting anything so I'm not too worried, but I am curious to figure out the cause.

Both laptops are running updated versions of Win 11.

u/Lokomalo — 2 days ago