r/WindowsHelp

I was using tree size to check my SSD size and I came upon this massive 106 file. I've already ran disk cleanup on the delivery options and it only reduced around 50mb from the 106GB. I want to delete all of these files but I don't know if it will compromise my PC. Suggestions, advise, anything is welcome.

I tried reinstalling windows after having lots of stuttering troubles for a while now. Used a brand new usb that I formatted to ntfs. Disabled VMS (i think thats the correct abbreviation) it started installing on the new drive, I came back to it a while later and it threw out an error screen, I can't remember the exact order but I ended up on this screen. Reflashed and formatted the usb with new windows 11 installation media and it just keeps repeating this screen. I'm not getting any futher than this, and my original boot drive doesn't work anymore as well. I am helpless right bow, what do I do?

acer predator helios neo 16 PHN16-72

A little over a week ago I got a random SRT startup error and I had to resort to doing a local reset to fix it. Ever since, I can’t log into EGL, MS store won’t download or update anything(MS store will even tell me that I have no internet connection), and rockstar games won’t even let me play RDR2 online or offline mode(something about my social club). My browser, discord, valorant, and my games on steam both online and offline work fine.

What I’ve already tried and ruled out using google:
• DNS resolution (nslookup works fine for epicgames.com, rockstargames.com)
• Basic connectivity (ping succeeds, 0% packet loss)
• TLS/port 443 handshake (Test-NetConnection succeeds on both domains)
• Windows activation (permanently activated)
• System file corruption (sfc /scannow — no violations found)
• Component store corruption (DISM /RestoreHealth — completed successfully)
• Trusted root certificates (all 42 standard certs present and valid)
• WinHTTP proxy settings (direct access, no proxy)
• System clock/timezone (correct)
• Key services (ClipSVC, Network Location Awareness, Cryptographic Services, AppXSVC — all running)
• Fresh Wi-Fi and LAN driver reinstall (Realtek RTL8922AE + RTL8125, straight from ASUS support page)
• Full Network Reset (Windows’ built-in adapter rebuild)
• Windows Update — no failed updates, fully up to date
• Built-in Network Troubleshooter — reports “no problems found”
• Tested on a brand new local Windows account — same exact failures occur, so it’s not profile-specific

Despite all this, Settings>Network & Internet still show “Not connected” on both Wi-Fi and Ethernet, even though both are fine.

I would really appreciate any help. I built this PC 7 months ago and it has been working fine up until the SRT start up error. Hopefully it isn’t a hardware issue.

I just got a windows 7 computer and every time I try to connect to my wireless WiFi router the whole thing blue screens. Is this anything that can be fixed or will this just always not work on this certain firmware? The wireless chip card thing is a Ralink 802.11n wireless LAN card. The picture is what pops up when I reboot after the crash.

Hi everybody,

Out of no where, I have a retangle (the one in the image) in my desktop screen.

If I click, for example, on a program (like Chrome) and come back, it will disapear, but then if get back to the program again and minimize the window, I will se the black retangle again. I tried to reinstal the Nvidia drivers but with no luck so far.

I have a Nvidia MX150, and my computer is an Acer Swift SF314-54G, with an Intel Core i5-8250U CPU 1.6 ghz. I suppose that my OS build number is 22631.6199, I am not sure if is that the number needed.

In the safe mode there is no retangle.

Thanks for helping me.

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Hi I recently bought a used but like new tuf F16 from Amazon to replace my F15 after my screen broke when I started it up I noticed that the default language was set to Spanish, I've managed to add us English to my preferred languages and got it working is most apps but the system settings is still stuck in Spanish and I can't figure out how to get it to change, I'm not bilingual in the slightest and Google search doesn't seem to have the answers I need, if anyone has any ideas on what's the problem please let me know?

I have reinstalled my only ram stick, ran the mdsched check, ran the memtest86 check, no errors were found, reinstalled graphics drivers, and also checked my thermals were between 70-80 just a few seconds before the screen showed up, I have no clue what to do now.

my computer has been having serious wifi issues that i cannot resolve no matter how much i dig for solutions online. sometimes my wifi network doesn’t even show up, (blank slate on the available networks screen despite over 10 networks being nearby) other times it connects with full bars, but doesn’t actually work at all (saying connected, secured, with full bars, yet won’t load anything in the slightest). most of the time it works but runs very poorly, and this is all ONLY on my pc, with every other device in the household it works flawlessly. there are also two networks that have decided they want to connect automatically despite me never having touched them before, and whenever i click the checkbox to stop automatically connecting, it just re-checks itself instantly, with both foreign networks, and i also cannot forget the networks because they only show up on the available networks menu, and not in the network settings. doing the sfc /scannow thing has done nothing, it always says there’s no problems, same with troubleshooting in the network settings. the task manager has been picked clean of anything unnecessary as well, still no changes. my computer swears up and down everything is working perfectly fine despite it barely ever working at all.

it’s all so random, my computer will work fine some days, and other days it will be working, then all of the sudden everything collapses in on itself and refuses to work again until i give up and try again tomorrow for it only to do the same thing again, and i’m rapidly losing my patience. we even took it to a tech store and had new parts installed to see if it would help, and nope. we also got wifi boosters/extenders (whatever you call them) and those work even worse, if i’m lucky enough to see them in available networks at all. this is extremely frustrating because any time i try to download something, it’s a toss up whether it says it will be an hour, or a month to download, and most of the time it never even finishes and just hits me with an error no matter how long the download is, because my computer refuses to hold a stable connection, and half the time, no connection at all. i have swam through seas of text on countless sites online and no fix i have ever tried has done anything. i really need help because i’m at the point of wanting to smash the thing with a sledgehammer. i’m not tech savvy and am completely lost.

OS Build: 19045.6466

Hey everyone, I really messed up and need some advice.

I was trying a networking tweak I saw online to fix lag and changed the NetworkThrottlingIndex value to ffffffff in the registry. Right after doing it, my laptop randomly froze, got super hot, and instantly shut itself off (pretty sure it hit a thermal limit and pulled the plug).

Now, it’s stuck in an endless Automatic Repair blue screen loop. I can't even boot into safe mode it just reverts me back to this blue screen. For a few times before this it got stuck on black screen after showing welcome but now it's completely stuck on blue screen.

Here is where things stand right now:

I can't use "Reset This PC"—it just throws an error immediately and says no changes were made.

I ran the hardware diagnostics via the F2 menu at boot, and everything PASSED. My processor, fans, and SSD are completely fine physically.

I managed to open Notepad through the Command Prompt file picker to check my drive, and my entire user folder is still there under C:\Users\. So my data isn't wiped, it's just trapped.

The SrtTrail.txt log file is completely empty, so Windows isn't even logging why it's failing to boot.

Is there any way to fix this or did i completely messed up, I changed the value back to a through command prompt in troubleshoot but still windows isn't loading. What should I do? The image is what I revert back to no matter what I try.

Problem:
- Bad system config info 0x74
- BSOD
- Entering Bitlocker key didn’t do anything
- Bypassed Bitlocker via manage-bde and restarted to no changes (except Bitlocker no longer prompting, which is as expected)
- Unable to Reset My PC
- Asus Cloud Recovery doesn’t seem to be working completely (after selecting backup files it goes to « checking size » then immediately to a blank blue screen without confirming the backup/reset confirmation screen)
- I’ve waited about 1 hour on the blue screen with no changes (mouse can still move around)

Device info:
- <1 year old (I don’t have the system recovery backup things)
- Asus Vivobook16 (AMD Ryzen 7 AI)
- Running Windows 11

Background:
- I had my laptop on hibernate for a couple days (I had unity open to a project)
- Came back and used it as normal (closed Unity and opened a couple Word documents/Edge)
- Worked normally for a few hours, left it on so it went on auto-sleep.
- Woke it up and it was on the BSOD (Black screen with the error message/go to the troubleshooting screen)

What I tried so far:

1. Entered the Bitlocker key and continue to windows.
2. -> Restarted and brings back to same screen.

No System Recovery/image backups

1. Unlock Bitlocker
2. - Used command prompt and `manage-bde -unlock c:`
3. -> Unlocked bitlocker and I don’t have the Bitlocker screen anymore on restart but no resolution
4. WinRe via MyAsus menu
5. - Did the system recovery

-> It found some problems and said it fixed it but on restart does not change anything
- Tried testing components
-> no problems found

Uninstall updates
- Tried uninstalling both quality and feature updates
-> Both yield an « Encountered problems when trying to uninstall update, try the other option »

Bootrec scan and fixes
- followed this pretty much (https://youtu.be/h225M2p8OEA?si=CNGwuUxfTrnS4uJ3)
-> Said it found corrupted files and fixed them to no avail on restart
-> The « Found errors, restarting for you » screen doesn’t actually restart anymore and I just force shut off

Reset My PC
- Keep my files (not ready to try without backup files yet)
- Tried both cloud and local reinstall
-> Loads to the black screen with the Resetting Progress, then blue screens with « cannot reset pc, try the other option (cloud/local) »

MyAsus Cloud Recovery
- Connected a hard drive (930GB, more than enough) via usb cable
- selected files and hit continue
-> Popup saying « calculating backup size » then almost immediately switches to a blank blue screen (mouse cursor still there and moveable)
-> I waited about 20 minutes to no difference the first time (see Potential oopsies), another 15 the second time be, and am currently waiting again (1.5 ish hours have passed with no update)

Potential oopsies:
- The first time I tried the MyAsus cloud recovery I waited about 20 minutes on the blue screen before shutting off and trying again
- The second time, I waited a while before finding a Reddit post for the ROG Ally where they remove the SD card if it buffers on the blue screen, so I tried unplugging the hard drive (ik ik very stupid) and it didn’t change anything, so I shut off and restarted again.

Please help. I don’t know what else to do, I really thought Reset My PC or Cloud Recovery would work (I haven’t tried without backup option yet because I’m scared).

Edit2: I’m on mobile and there are weird listing artifacts in the post so sorry if the formatting is weird