Got this from Amazon but QR says "Not found in database"
Ordered this from Amazon for my 2002 HH Passion after the mechanic added Motul 5100 10W40 last time without my knowledge. The front scanner opens accurately but after scanning the rear QR, it says "This QR is not found in Motul Database." I shared these pics on WhatsApp and Mail but no response. Today, after calling the provided WhatsApp number on their website they asked me to fill the "Get in Touch" form to contact the Packaging department. Is this the right way to go about it? I just want a confirmation on the verification of the package.
u/Business-Juice-371 — 3 days ago