Has been 20 days and did not get my money
I used crypto to pay for an order and then they locked the order and asked for my ID I do not know why do you ask for it after the money is sent and not before.
So I did not feel comfortable to send my ID so I just told them I do not want to do continue the order and refund me Money then the order was closed and they told me the money will be refunded in 3-7 days
after like 5 days they said they are not able to send payment in crypto back " we can give you balance in site" I did not agree to this because the product I needed is already gone they asked for my PayPal and I do not have one and sticked to same payment I paid with they said crypto wallet can be suspended ( which is almost impossible ) and they will send $5 first to be safe I said I want full amount in 1 transaction like I sent, after that they replied with "We will forward this to o ur finance team to inform them, and get back to you as soon as we have an update"
It has been like 18 days now and I never got any reply anyone know what should I do?