Looking for advice from people who have implemented AI chatbots
I’m currently looking into AI chatbots for my company, and honestly, I’m trying to figure out if they are really worth the investment.
There’s a lot of talk about faster replies, fewer support tickets, better CSAT, and things like that. But I’m more curious about what actually happened after you introduced one.
Did you see your support costs go down? Did your team have to deal with fewer tickets? Or did you notice bigger benefits somewhere else, like saving employees’ time, keeping customers, or increasing sales?
If you’ve already implemented an AI chatbot, especially at a larger company, what did you use to measure whether it was actually working?
And looking back, is there anything you wish you had tracked from the start?
Would really appreciate hearing about your actual experience, including the things that didn’t go as expected.