r/ITProfessionals

I currently work as a Systems Administrator for a small local government agency in LA, however, my actual job title in IT Help Desk Support Specialist. I 100% do much more than just help desk, and not to go too technical, but I manage everything in our cloud, networks, security, and meeting room/board room setup (we have a very small IT team).

I put IT Systems Administrator in my resume as my title. Will this be flagged in background checks? What's my best option in this? Will I have the option to enter the "actual" title before the background check begins or at least explain to them after the check?

Thanks in advance!

I’ve already spent 2–3+ years in support roles, including tech support and IT support. So, should I move into DevOps or Data Analytics? I really care about work-life balance, and WFH is a priority for me. I honestly don’t know what to choose at this point, and I’m really confused. But I really want to move out of support. Not a big fan of rotational shifts. Just don't know what is right. My age is 26

Hi All,

I'm currently heading the technology section for a startup. However recently the payout is taking too much time as well as the admin & ops team is not so responsive to my msgs, mails and dms.

I have built and manage their entire internal tech stack as well as external customer facing too.

Internal tech stack includes: managing VPS, dev/staging servers. Usage and hosting of internal tools like HRMS, ERP, company wifi, traffic proxies and making it secure from the external internet.

External stack includes: managing services on azure, ci/cd, docker deployment etc.

I'm currently looking for a good opportunity to shift to a good firm where I can put my skills into use and lead the team.

If anybody or in your circle is looking for tech talents let me know, I would be happy to have a discussion and handover my resume.

Regards

Have a nice day ahead

Hello

In this post I just want to know what is your situation, especially if you are solo IT support and also sysadmin in your company.

Do you use ITSM for service management system?

Do you use it just for communication and record activities? Because most of them will be done by your self.

Thank you in advanced.

Hi everyone,

I’m currently looking for my next opportunity as an IT Technical Manager / IT Manager / Technical Operations Manager.
I’m interested in roles where I can combine technical leadership, IT operations, infrastructure, cybersecurity, project management, and team leadership to help an organization improve its technology environment.

Salary Price: 70k up

I’m particularly interested in companies looking for someone who can:
Lead and mentor IT/technical teams
Manage IT infrastructure and operations
Drive technology projects and improvements
Work with vendors and stakeholders
Improve security, reliability, and IT processes
Troubleshoot complex technical issues while also providing strategic direction

I’m open to remote, hybrid, or on-site opportunities and would be happy to consider companies of different sizes and industries.
If you know of a company hiring for an IT Technical Manager, IT Manager, Technical Manager, Infrastructure Manager, or similar leadership role, I’d really appreciate a referral or introduction.

I can send my resume and LinkedIn profile via DM.
Thank you to everyone who takes the time to read this or share an opportunity. I’m actively looking and would be grateful for any leads or advice.

Hi all,

I am in a dilemma so wanted advice from you all . I am currently working in a big PBC as a ServiceNow develoepr in ITSM module for the past four years . I have two opportunities internal to my org one is to a backend develoepr working on microservice architectures on top of aws and another is as a servicenow developer in HRSD module . The backend route will be more difficult as I would have to catchup a lot and the hrsd route will be comparatively much easier . What shall I do any thoughts from you all ?

Bored at work and keep seeing people talk about robin and similar ai helpers for IT.
they say it can handle a bunch of routine tickets and do proactive checks, but idk how far that goes in a real environment with a million endpoints and security rules.

Tbh it sounds kinda nice fewer tickets for restart vpn or wifi died again, some auto patching, maybe less manual remote in for the same five users every day. But our world is a mess, tools everywhere, half the stuff doesn't integrate right and agents that don't check in also no real automation for the boring fixes.

Anyone actually running something like that in prod and feeling less tired or bored as me 😬

We're starting to plan a new website for our fintech company and I'm trying to get a better understanding of the fintech website design cost before reaching out to agencies.
I know it depends on the scope, but I'm curious what has the biggest impact on the final price. For example, does the budget increase mostly because of custom design, animations, calculators, CRM integrations, multilingual support, or security and compliance requirements? It seems like fintech websites have a lot more to consider than a typical corporate site.
If you've recently built or redesigned a fintech website, what was your approximate fintech website design cost, what features were included, and was there anything you wish you'd planned or budgeted for from the beginning?

Hi

I currently work in a small IT team where I have a lot of responsibilities (largely first line but occasionally leading large projects and making system changes including complex troubleshooting) I have been there for 2 years. No pay rises and no training. I made the decision to leave and I received two offers one from an MSP and one from a much larger Internal team both supporting far more users. Both are entry level jobs but the indecision between these two roles sent me spiralling mentally out of control to the point I stopped eating and sleeping. I chose the Internal team role in the end largely due to slightly more pay and the supposed lack of stress (as I keep seeing MSPs are like drinking from a fire hose and I don’t cope well under pressure for long periods of time). It was mentioned in the interview with the internal team that I would be taking a step back so to speak I assume they meant admin rights because of the systems mentioned on my cv. The MSP never mentioned that i would have issues and assured me they could get me to second line quickly, gave me a clear path and would give me training however did mention it would be busy. They also mentioned they wouldn’t hold me back from progression something the Internal team couldn’t guarantee. The Internal team mentioned it incorporates some second line knowledge but this is not reflected in the job spec.

The internal team offered me the position extremely quickly (ie 5 mins after the interview) which makes me think that I am overqualified. Whereas the MSP did not and hired multiple people alongside me.
Has anyone else made this decision early in their career and if so what did you do and did it hold you back the way they said it would?

It is also worth noting that the MSP was a team of all men whereas the internal team is mixed so as a woman in IT, it feels slightly more comfortable.

In search of Entry Level IT resumes for a helpdesk role at an Aviation Company.

You'll be the front line for fielding calls and walk-ins.

In House, non-MSP (<200 Employees).

Usual work time is 7a-4p or 8a-5p Mon-Fri, on site, with some on call as needed.

I can provide more information as requested.

Do not send resume if you cannot pass a drug test (including marijuana) and pass an extensive background check.

Send your resume to;

cmplx_n@proton.me

I’m currently looking into AI chatbots for my company, and honestly, I’m trying to figure out if they are really worth the investment.

There’s a lot of talk about faster replies, fewer support tickets, better CSAT, and things like that. But I’m more curious about what actually happened after you introduced one.

Did you see your support costs go down? Did your team have to deal with fewer tickets? Or did you notice bigger benefits somewhere else, like saving employees’ time, keeping customers, or increasing sales?

If you’ve already implemented an AI chatbot, especially at a larger company, what did you use to measure whether it was actually working?

And looking back, is there anything you wish you had tracked from the start?

Would really appreciate hearing about your actual experience, including the things that didn’t go as expected.

I've been out of work in IT for a few months and felt like I am going insane! There aren't any jobs. And I have 20 years of experience and a low threshold for happiness! To see that there are more layoffs and further competition for what few jobs are out there ...

What are you guys transitioning into? IT isn't it anymore and I need to get off my couch.

Hey guys,

I worked in IT from 2012–2015, spending a couple of years on help desk and a year as a sysadmin at a post-production house. They increased my hours and added weekends with no extra pay, so at 23 I left to fit carpets for much better money.

For the last five years I’ve run my own SaaS, which is now winding down. I’ve worked with AWS, Python, Docker, Compose, Linux and web stacks, and I hold an AWS Solutions Architect cert. I’ve also been using Linux/web tech casually for over 20 years.

More recently I learned Kubernetes and Argo. I’d avoided K8s before because my SaaS wasn’t stateless and, a few years ago, forcing it into Kubernetes would have been bad engineering. Ironically, I now feel like I’m being punished for making the sensible technical choice.

The hard part is that I feel technically capable and there isn’t much I can’t figure out, but the job market doesn’t seem to value my experience. I’m not really sure what roles I should be targeting.

¡Hola compis!

Quería compartir este post para intentar conectarme con compañeros que hayan o estén viviendo la horrible experiencia de incertidumbre que este sector nos proporciona entre llamadas y entrevistas que acaban en ghosting.

Llevaba 6 años en una consultoría, 2 como soporte, 4 como supervisor. Chuparon mi alma. Decidí irme porque un día decidieron degradarme de funciones y sueldo ya que el proyectó finalizó y ahí, comenzó el acoso.

Soy consciente de mi situación y de mi decisión.

Es cierto que, buscando trabajo no llevo más de 1 mes pero empiezo a ver lo inflamado que está el sector y la agonía que muchos compañeros sufren por las propias candidaturas ya que muchas parecen clickbait. Un día te piden una cosa, al otro, otra.

No sé cuánto tardaré, ni si seré capaz. Mis plataformas de búsqueda están completamente actualizadas y adaptadas a las nuevas herramientas que reclama el sector.

Me gustaría que compartieseis vuestra experiencia ya que me encuentro en soledad (como todos)

¡Muchas gracias compis!

Howdy everyone!

I’m 22 years old and have been working in IT for roughly 5 years (2 1/2 years at high school internship and worked as a tech briefly during my Technical Program). I’ve been working as a contractor with a specific DHS Agency for 3 1/2 years now as a Field Service Engineer.

I’m going to be completely honest I couldn’t be more happy with my current position (outside of more pay). Not many managers would hire and take a chance on an 18 year old for a IT position within the government. I have a perfect life/work balance, a decent paying salary (50k) in AR/OK. (Low cost of living). I’m married and we just bought a house and I really don’t want to stagnate my career.
The only thing is after the previous administration changed our contract was up for grabs and the contract took a significant hit. (Laid off more than half of the Service Desk, only 20 remaining) and promised salary increases became salary decreases. A lot of negativity has been spurred since the contract changes happened in February. I created and admin a team of other FSE’s who take calls to help the SD, prior to the contract changes happened. This team became a priority and FSE’s were forced to become Service Desk Tier 1s to offset the loss of employees at the Service Desk (which has caused a lot of contempt towards me and my management). I handle many different things for my team and respective RM and DRM, including reporting directly to the project managers of our contract for the FSE team I admin.

I really want to advance my career but I’m lost… I am A+ certified, ITF+ certified, and have 5 years in experience. With being in the south, no job opportunities really appear that is worth taking (not even lateral promotions). Which I completely understand the job market is at an all time low. I’ve applied to 100s of remote positions via LinkedIn
with zero responses.

What should I work on from here?

I’m certain I could get a degree with FAFSA, or pursue other certs and be reimbursed by my company, but I just feel lost.

Anything would be greatly appreciated!

If you could also let me know what you do and how long you've been doing it for, I'd gladly appreciate it.