So when dealing with remediating Infrastructure SW Assets at EOL-EOS, is it better to hold SW Product Owners or the consumers of the Infrastructure accountable? I have an opinion, but interested in what others feel is right.
A $500k CMDB initiative get shelved because 'it was too hard to maintain.' No. The problem was lack of governance and ownership. A CMDB isn't a one-time project—it's foundational infrastructure for knowing what you own, who owns it, and how it relates. Every major incident I've seen has involved 'we didn't know that service depended on THAT.' That's a CMDB discipline problem.
Seriously, I've worked in 4 different organizations and the story is always the same: ITSM is seen as 'overhead' or 'process bloat' until a critical incident exposes how chaotic the IT operations actually are. No change management, no incident tracking, no CMDB—just heroes fighting fires. Then wonder why there are numbs outages a year.