My VPS is down from yesterday and OVH's support does nothing about it
| Number | Task type | Short description | Priority |
|---|---|---|---|
| CS16168441 | Case | Payments - I have an error message | 3 - Moderate |
| CS16165950 | Case | Renewal - Error message | 3 - Moderate |
| CS16165436 | Case | VPS - service inaccessible - ping KO | 1 - Critical |
An Advisor has joined.
A
Hello, thank you for contacting OVHcloud, my name is Francesco. How can I help you today?
Hello
I'm having problems concerning my VPS
A
Hi
it stopped working
A
what type of problem? could you please provide the vps name?
it shows it as terminated
Latest payment status for services
1
See all
vps-f2e
Virtual private servers
Terminated
Since 2 July 2026
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from yesterday
and I can do nothing
as i can see result not terminated but suspended seems because of a payment
A
if you like
ok, but I cant pay
could you help me
i can transfer you to billing support
A
so the agents can help you on service renew
unfortunately they dont answer
from yesterday
tickets are open and nothing changes
i understand but via chat should be possible to talk with them
A
so please wait as i'm transfering you
oh
A
thank you
it ll be great
thanks
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hello. could you please help me return my service - VPS
Latest payment status for services
1
See all
vps-f2e4
Virtual private servers
Terminated
Since 2 July 2026
Show more
It should have be payed automaticaly as always
20 minutes ago
but yesterday it jast had terminated without any warning by e-mail
so confusing
13 minutes ago
is anybody here?
10 minutes ago
is anybody here?
9 minutes ago
I'm wating for a clue from OVH support from yesterday. It is confusing.
3 open tickets and nothing changes and nobody answer
just now
I shoud confess that support of your company is worst I ever seen
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