u/Butterscotch-Clouds

I've tried calling several times now, selecting different menu options each time, and every single time the same thing happens: a brief hold, then a "goodbye/au revoir" and the call just ends. No agent, no callback, nothing.

Has anyone else run into this? Is there a specific number, menu path, or time of day that actually gets you through to a real person? Starting to wonder if their phone system is just broken.