u/BuyOwn4181

Hello hello - I stayed in a NYC property - I won't name it to be fair to the property, but I stay in NYC ~130 nights a year and it was the worst stay I ever had, both due to room-related issues and cleaning related issues (very bad - biohazard bad, not just 'things were a little dirty').

I'd actually never complained before but I had to say something on my way out / show some pictures and the guy at the front said he'd make sure I got some points in my account as an apology. My question is - how long does it normally take for those to register? It's been a couple days and nothing despite the regular nights and points posting already, and I still feel quite bothered about how bad it was.