r/marriott

Hi all,

I recently read that Marriott Bonvoy benefits are generally not honored when booking The Cosmopolitan directly through the MGM website.

We currently have a 3-night reservation Terracestudio Fauntain View booked through MGM for $822, and I'm wondering if it's worth cancelling and rebooking through Marriott for about $904.

The Marriott rate would be non-refundable, whereas our current MGM booking has free cancellation. That said, the trip is already fully planned and we're definitely going in September.

The 3 elite night credits aren't a big factor for us, as we'll probably only end the year with around 20 nights anyway, so reaching 50 nights isn't realistic. Late Ckeout is also not important, our flight is earlier (11am)!

My main question is whether booking through Marriott would actually provide any meaningful Platinum benefits at The Cosmopolitan. Has anyone recently received things like:

• Room upgrades?
• Welcome amenity?
• Food & beverage credit?
• Any other Platinum recognition?

From what I've read, Vegas properties can be pretty inconsistent with elite benefits, so I'm not sure if paying an extra $80 is worth it.

Would love to hear recent experiences.

Thanks!

Had a bad experience and I think there is no recourse.

Checked in to Residence Inn at Jacksonville Florida (airport area). Once you get past front desk and hit carpet, the smell was very overpowering (strongly scented baking powder). The room also had this problem, but we put our bags down and left to see my Mom.

When we got back at night, my wife and kids reported (seperatly) seeing a bug (one bug that jumped, one bug with wings) i immediately found a new hotel (another marriot) and immediately checked out.

Front desk was understanding, but couldnt help me with refunding that night but said i wouldnt be charged the second night since he was checking me out.

Of course, they charged me both nights.

Marriot customer service said it was a franchised property and that i have to take it with them.

That property shouldnt have the marriot logo. Spent over a year of my life in a !Marriotts alone and this is, so far, the 2nd worst hotel ive ever stayed at (to be clear, worst Marriott).

Is there a way to have this Hotel inspected by Marriot to ensure they are meeting Marriotts standards?

Has Marriotts standards just dropped? I mean yes, it has, but i didnt think it would he this bad.

So unexpectedly I got a $25 e gift card from Marriott for my birthday (they've never cared about it before). I registered it with the Marriott app and all, and I have a Marriott stay coming up in a couple weeks. My question is whether I can use it for a bunch of food items at the pantry area WITHOUT charging it to the room first and deducting the gift card on the final bill (I assume that's the default way). Reason is because I need to send the hotel receipt for reimbursement and don't want to risk it not being reimbursed if they see I charged food to the room. Any thoughts are appreciated, TIA!

Hey, I got an offer in the mail, and Im almost positive its for a timeshare, but it dosent say it ANYWHERE on the offer, and online I was checking the eligibility and rules and I cant see anywhere where it would tell me that I would be required to attend a timeshare presentation if I accept the offer. would love it if anyone familiar with this would guide me throught this, so I dont fall victim lol.

here's the fine print lol:

Details of Participation

SPONSOR: This special invitation is presented to you by Marriott Ownership Resorts, Inc. This is an offer to sell travel.

ELIGIBILITY:  Must be a U.S. resident. One offer per household. The following are not eligible for this offer: Participants in a Marriott Vacation Club®, Sheraton® Vacation Club, or Westin® Vacation Club promotion within the past year or with an active vacation package; employees and immediate family of Sponsor or its affiliated companies; and residents of Maine. Sponsor reserves the right to refuse repeat vacation package purchasers.

OFFER: All currency mentions are U.S. dollars. A $199 deposit is required at time of purchase with any remaining balance due when the reservation is made. Package must be purchased with a major credit card, which is also required at check-in. Stay must be consecutive nights. Not valid for stays consecutive with Owner usage. Travel must be completed within 12 months of package purchase. Any airfare, transportation, parking, housekeeping, tips, taxes, and additional expenses are not included. Offer cannot be modified or combined with any other promotion, is not transferable, and is subject to change without notice. Due to the special pricing of this offer, we are unable to offer Marriott Bonvoy® program member benefits.

RESCHEDULING AND CANCELLATIONS: Once your reservation is confirmed, you have 1 complimentary reschedule within 3 days of booking your travel dates. You may request changes up to 30 days prior to check-in date with a $75 nonrefundable change fee. Rescheduling is not allowed within 30 days of check-in date. For residents of MI, MN, ND, NM, and TX, cancellations must be made in writing within 15 calendar days of purchase, or package is nonrefundable. Refunds will be issued within 10 business days of receipt of cancellation notice. Please send to Vacation Cancellations, 7812 Palm Parkway, Orlando, Florida 32836. For residents of all other states, this promotional package is nonrefundable.

MARRIOTT BONVOY POINTS: If selected, Marriott Bonvoy Points must be authorized at the Concierge desk in the resort lobby within 24 hours of arrival. Allow 4 to 6 weeks for posting of Points. Points are subject to the Marriott Bonvoy program, which is operated by Marriott International, Inc. Points are not redeemable for cash, are nontransferable, and are subject to change without notice. Terms and conditions can be found at marriottbonvoy.com. Approximate retail value is $187.

GIFT CARD: If selected, gift card must be picked up at the Concierge desk in the resort lobby within 24 hours of arrival. Gift card is not redeemable for cash and is subject to change based on availability. Retail value of gift card is face value.

ACCOMMODATIONS:  Your 1-bedroom villa at Sheraton Vistana Villages sleeps up to 4 guests. Package is $299 ($694 average retail value). Your 2-bedroom villa at Sheraton Vistana Villages sleeps up to 8 guests. Package is $448 ($1,172 average retail value) for stays 4/16–12/14, or $548 ($1,388 average retail value) for all other dates. Average retail value is based on the average of current and projected room rates at the time of publication, which are subject to change without notice. Actual retail value is the rack rate during occupancy. An upgrade to a larger room may be available for an additional fee. Stays that occur during any portion of a holiday or special event period are extremely limited and include a $149 surcharge. This includes but is not limited to days associated with: Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s. Inquire for details. Reservations are subject to availability and must be made within 10 months of desired stay and at least 30 days in advance. Do not purchase airfare until your arrival dates are confirmed. Certain view types will not be available. Resort amenities and room furnishings may vary. Alternate accommodations of comparable value may be used if necessary.

KNOW BEFORE YOU GO: See important alerts, resort updates, and amenity status at hub.vacationclub.com.

SELLER OF TRAVEL: If applicable, certain travel services are administered and fulfilled by MVW US Services, LLC, an affiliate of Sponsor. CA – CST2118734-50. Registration as a seller of travel does not constitute approval by the state of California. FL – Seller of Travel Registration No. ST39481. HI – TAR-7068. WA – 603376450.

©2026 Marriott Vacation Club International. All Rights Reserved. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. Contact us at 7812 Palm Parkway, Orlando, FL 32836.

Equal Housing Opportunity.

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Hi. I am looking for advice please on two future holidays.

We are a couple with no kids. I love relaxing by the pool on non stick plastic sun loungers and nice food and a massage or two but not vital. My husband loves golf and sea views.

1. Can I get advice please from you good people for a hotel in or around Europe that people liked.

I was looking at Bodrum Edition in Turkey so something like this - around the €500/€700 a night.

2. Our honeymoon (after 4 yeas married!) to somewhere fabulous - around 1k/2k per night. This does not have to have golf but my husband does love the sea so sea views. Someone did an amazing review of the Marriott in Costa Rica so this is up there at the money.

Thank you so much in advance! I do all the booking and husband just joins so looking for help.

Doesn’t change my plans, but interesting to know

Multiple times when messaging the front desk in the app they respond and address me by my father in laws last name.

My account has always been mine and I have never changed my last name. My profile shows my correct name and so the receipts when checking in/out. Customer service does not see anything else change.

Anyone have a suggestion on how to fix it?

There’s a ton of videos on Chinese social media with girls flaunting their status and they are Ambassador level. To my understanding, Ambassador level requires 100 annual nights and $23K spend. How on earth are so many young girls getting Ambassador status? Is there a credit card in China that gives them status? Are they traveling for work?

This happened to me multiple times. Whenever I get a 2 pm late check out, housekeeping tries to open my door right after the hotel check out time assuming I have checked out. And, when I get a 4 pm checkout there have been multiple instances where they try to get in (no knocking the door) once after the regular checkout time, and once more after 2 pm even through I've explained to them that I have a 4 pm late checkout.

For context I request late check out to the front desk usually during check in, and will be awarded it right away because of the platinum status. This has happened to me across many Marriott brands. I even told the front desk at the Philadelphia Marriott downtown about the issue at other hotels and to let housekeeping know about my late check out as I had a meeting, but they tried to open the door in the middle of my meeting at 2.15pm and I had to go out and explain to them about the late check out.

I am personally polite to them every time, hoping that it was an accident. I made this post wanting to know if others experience this, and was curious on why it's happening. Does the housekeeping not get an updated list? Or did it happen because of instances where they didn't look into the check out time?

On another note, I was surprised how housekeeping opened my door despite me having the electronic deadbolt on at 12.15 pm when I had a 2 pm checkout. The swing bar saved me though.

Edit: Typos

I’m genuinely disappointed with Marriott today.
My daughter and her husband had a trip planned, but life had other plans. Her husband was unexpectedly called back for deployment, so they simply asked to change their reservation to a later date.
Not cancel it. Not ask for a refund. Just move the reservation.
The surprising part? Expedia has been willing to help and work toward a solution, but Marriott has refused to make the change.
It’s hard to understand why a company that talks so much about hospitality can’t show a little flexibility for a military family facing unexpected orders.
Supporting our service members shouldn’t stop at discounts and marketing campaigns. Sometimes it means showing compassion when circumstances are beyond someone’s control.
Marriott, I hope you’ll reconsider. Doing the right thing for a military family would mean far more than enforcing a policy.
If you believe companies should show flexibility for military families when deployments unexpectedly change their plans, please share this post. Maybe together we can encourage Marriott to do the right thing.
#MilitaryFamily #SupportOurTroops #CustomerService #Marriott #Expedia #DoTheRightThing

Marriot Whitefield is the worst hotel I ever stayed with no breakfast and limited lounge menu even after paying huge money

Hi everyone,
I’m going to London to see a concert with my boyfriend. We were short in time, that’s why we booked the Four Points Shoreditch hotel near the Bethnal Green tube.
We’ll stay for two nights.

Do you have some thoughts or recent reviews on the hotel, the zone…?

Thank u in advance!

Oh wow, there's a guest making a scene and being a major asshole to staff!

There's a guest with ten million demands being made last moment of a tiny three floor hotel!

There's a guest whose arrival report shows that they have seven different things they've requested "extra" of.

What's that? They're a Lifetime Ambassador, Titanium, Platinum Elite? Shocking. No seriously, every single time. It's never the Silver members, the regulars or the people who aren't MB at all. Without fail, the shit starters and the uber needy are always these rank members.

Seems like it's always these people who act like their status makes them superior human beings 😅 get the fuck over yourselves. You are really not that important, you just spend your money at hotels all year long. Get a grip! Get your complimentary water, maybe you get a complimentary upgrade because the hotel was balancing inventory, and then shut the hell up 😅

I'm looking to book the Westin in downtown Indianapolis using the Deloitte corporate code. It drops the rate to $147, but the rate details explicitly say: "Deloitte Rate, 0.3 miles to office... Please be prepared to show proof of eligibility."

Because the local Deloitte office is literally down the street, I’m worried the front desk staff will be hyper-aware and strict about checking IDs or live work emails.

Has anyone stayed here recently using a corp code? Do they actively audit? Thanks!

i did it, i finally put in my resignation. i just can’t deal with it anymore. maybe i have terrible management but i feel like this job (and these people) have taken years off my life. the final nail in the coffin has been Power of M, Marriott has provided zero support or guidance through the transition and quite frankly doesn’t care about the impact it’s had on the staff and guest experience. i’m moving to an independent brand end of month.

peace out, it’s been a ride

Does anyone know if Marriott Marquis hotels do drug testing? I’m specifically worried about THC testing. I’m starting orientation soon for housekeeping and just want to know what to expect.

I’m not a smoke/vape person, but I do sometimes take nighttime gummies for sleep but it’s been weeks/a month since I’ve taken any. I’m not a THC user SOCIALLY or looking to get BLASTED, I just want some sleep, so I’d HATE to get denied for something small like that 🥲😫

EDIT: Marriott Marquis in Texas

What is the most efficient process that eligible Platinum, Titanium and Ambassador members have encountered for redeeming their breakfast benefit (for member +1)?

The paper voucher system feels archaic, and problematic.

Responses so far: it’s offensive to ask for ID and most hotels just ask for guest name.