r/marriott

I’m at a Marriott in Albuquerque for work. It’s 8:30 PM, I’m exhausted, laying in bed scrolling on my phone, not clothed.

Suddenly my hotel room door opens and a large stranger walks in with a key because the front desk assigned him my occupied room.

I think he was just as shocked as I was, but what the actual hell. That’s a massive privacy and safety issue.

How does a hotel assign an occupied room to another guest?

What would you do in this situation? Should Marriott compensate with points or anything else?

Not looking for a refund since my company paid for the room. I’m more concerned about how serious of a screw-up this is.

Edit: happened again 1 hour later…. Door was dead bolted and latched so my only indication was when I was woken up by the noise of the maintenance man fishing a wire under the door to unlock the dead bolt.

I am an airline employee spending nights at various Mariot properties I was wondering if I am entitled to the same benefits that a platinum elite member is as I am that status or this is only when I am myself physically paying for the nights. Thanks in advance!

I did a large work trip with a group of colleagues. We stayed at a Marriott in Tennessee. After checking out, we found out my corporate card was double charged (nearly $10k when it should have been under $5k).

The manager of the location has not been helpful and my staffer keeps getting the run-around from customer service.

How do I contact someone from Marriott corporate that can handle this?

I have booked two rooms at Ritz Vienna. One is marriott CC FNC for my parents and other one is club level upgrade certificate for me. Can I bring my parents to the lounge? Has anyone tried bringing guests from the hotel to the lounge in this ritz or any other ritz?
I am going to ask for upgrade at the time of check in but I highly doubt they will upgrade non-lounge room to club level for free since it’s ritz.

Should we expect Marriott to run one more promo before the end of 2026 or is the bonus ENC per brand and 2500 pts going to be it for this year?

I’m travelling to Singapore and I’m struggling to decide which hotel to book. I’ve got two options with different room types in mind. Could you help me choose a good deal?

1. St. Regis - Room (Astor Grand Deluxe, King) 1 night 75,200 points + 100SGD for breakfast
2. JW Marriott - Room (Premier Executive Lounge Access,King) 1 night 70,000 points + 170SGD cash

Got the rest of the promo nights posted. Which benefit should I take for platinum? Hit it for the first time now. Will probably hit the 75 nights by EOY for Titanium also.

Hi all,

I got a letter for 5 days 4 nights $299 at Westin 1br villa in Scottsdale. I have to attend a time share presentation. Worth it? What to expect? I can get cheap flights there so thinking of doing it.

I will not buy one I swear

Edit: Westin kierland

Hello all,
I registered for a 16 nights challenge for the Platinum status.
I am short 2 nights. I wonder if I can validate two night by booking and paying 2 nights without going.

As long as it’s paid, it should count right ?

Thanks for your help

I've just started following this subreddit recently (about a week ago) and it seems that more often than not, people with elite statuses aren't getting their complimentary room upgrades?

I'm not sure if the region matters, but I'm from Canada and 9 times out of 10, I get a room upgrade. I always ask for it at the front desk, and probably 1/3rd of the time, they've upgraded it before I could even ask! It's honestly one of the best perks in my opinion, next to the 4PM late check-out because it makes me feel like I'm getting more of my money's worth. I always book the cheapest room for roughly $200 CAD and typically get bumped up to a larger room worth $300-$400. This past weekend, I used $384 worth of points (for a $420 room in cash) to stay at W Toronto and they upgraded me to a suite worth roughly $805, covered a $103 breakfast, and sent me 15,000 points. I believe the points were a combination of my room not having a mini fridge, some hot water issues, and it being my birthday.

I'm wondering if maybe in Europe or the US they're more hesitant to give these upgrades for some reason? Should this be something to keep an eye out for when I'm travelling outside of Canada?

Platinum member here, in my last 2 stays at hotel w a club lounge, the JWM KL and Sheraton KL as well as my upcoming stay at Sheraton PJ KL, received an email from the club lounge about 2 days before my stay welcoming me and to ask if i was celebrating anything special and my expected arrival and departure times.

Not sure if this is the norm or the club team were making extra effort but it does feel good.

Always book the base room and get upgraded to a club room on the stay. Very worthy upgrade and is atleast 2-3 tiers above my base booking.

Hello I have an interview in a few days and I wanted to know if y’all had any tips on how to ace the interview and what the process is like. Any tips you have will be well appreciate. Thank you in advance.

i might quit over this. my property has had ZERO support from marriott int; no trainers, no one answering or resolving tickets, every level of staff is so lost. we have lost SO much money not only in day to day guest reservations but we have lost huge sales contracts. i have thick skin and have work in a customer facing job my entire career and the amount of nasty guests who won’t even attempt to understand what is happening on our end and berate the front office employees has me losing sleep and coming to work anxious every day. i loved working for marriott until now and im considering resigning.

I’m new to the Marriott Bonvoy program and have reached 61 nights this year. For my 50-night Annual Choice Benefit, I selected the 5 Elite Night Credits option.

When I reach 75 nights, can I choose another 5 Elite Night Credits as my second Annual Choice Benefit? I’m mainly trying to accelerate progress toward Lifetime Platinum status, so I wanted to check whether the extra nights from both milestones count toward lifetime night totals.

Thanks in advance.

First time Cali family trip with our age 17/19 girls for fun in the SD sun!! Questions:

1: Best Marriott? No Ritz/JW/StReg - what is best? SD Marquis? US Grant?

2: Mission Valley/LaJolla/Marina/Del Mar/GasLamp/Coronado/ - Where do I want to be? Just staying 2/3 days in SD - zoo and sightseeing etc

3. Coming from SFO HMB- doing the 7/8 hour drive to SD. Do I stop and stay half way? Santa Barbara for a night? Any suggestions appreciated.

4. Booked Laguna beach 3/4 days before SD- which Ritz is better Laguna or Santa Barbara Ritz?

5. We are driving south on Pacific Coast Highway from SF? Right? Like the movies… What are the towns to stop in for lunch or T-shirts or ice cream stop spots? Where to see the guys carrying the surfboards across the street to find the killer waves :)

Thank you so much!!!

I booked a Westin in downtown St Louis. We arrived early so understand why our room was not ready. Front desk said they would text when room ready, he also mentioned that he got off at 3 pm. No problem, went to the bar and had a drink w my husband.

When the time became after 3:30 pm I went up to check on the room. The front desk personnel had changed, they couldn’t find my reservation but I mentioned we got there earlier and I think I was in pending. No worries. Got the key everything good.

Went back to pay for drinks and no one to be found. Waited several minutes still no bartender, went back to front desk and someone went looking for them. About 4-5 minutes later they came back. No explanation, sorry or anything. I mentioned they left the keys on the bar and that may not be the safest place for them. She said. If they can figure out which key it is go for it. I was shocked.

Got to our room. Lovely large room. My husband likes to have a cup of coffee first thing in the morning. There is a coffee maker, 1 cup (which is usual) but has to be the cheapest plastic coffee maker around. No bottle water anywhere in the room. Thought that was given at a gold level.

It is our first time in forever to stay at a Westin. I have to say not impressed so far.

Am I missing something?

Couple of our friends told us this morning that our wedding room block rates are higher than booking through the Marriott website, even as a non member.

I called our sales manager that’s in charge of our wedding events and our block and he said he would escalate it and get back to me. He told me to just tell the families waiting to book to not book yet through the website.

He called me back just now to tell me that he got the overall rates made higher so now my room block is the cheapest option.
How is that ethical? When he told me to tell our friends and family to not book the cheapest rate, but to wait until he gets back to me. If I knew this I would have had them book.
Instead of adjusting our rates, they just raised the overall price?

It’s just not sitting right with me and I’m pretty upset that I now have to tell my friends the rates were raised.