Refund for Phone
I purchased an iPhone from the Total Wireless website on June 26 after my wife’s phone broke. While waiting for it to arrive, I found the exact same phone at Walmart through Total Wireless for $100 less.
The online order took about a week to arrive, so I returned it via UPS on July 3. UPS tracking shows Total Wireless received the return on July 10, but I still have not received my refund, about $600.
Every time I call, I speak with a different representative and get a different answer:
• At first, I was told to wait 30 days.
• After 30 days, I was told to wait a few more days.
• When I called again, they said a ticket had been submitted and I needed to wait a week.
• A week passed with no refund.
• Today, I was told to wait another 24–48 hours.
I have repeatedly asked for the issue to be escalated or to speak with a supervisor, but I am told supervisors are unavailable or cannot do anything further.
At this point, Total Wireless has had the returned phone since July 10, and I am still out $600. Has anyone dealt with this successfully? What steps did you take to get a refund; formal complaint, chargeback, executive escalation, etc.?
I have the UPS tracking confirmation showing the return was delivered and they have confirmed that they received it and it’s with the financial department for approval.