Warrant Issues
My Lymow One warranty experience — April 23 to August 18, 2026
On April 23, 2026, I emailed Lymow to report that my charging contacts had gotten hot enough to smolder and possibly burn the grass clippings on the underside of the robot.
May 5 — First response from Lymow support, 12 days later, with basic troubleshooting steps.
May 12 — Approved for a replacement unit. I was told the Lymow One was out of stock, but that I could upgrade to the Lymow One Plus for an additional fee.
May 21 — After multiple back-and-forths with support, I elected to wait for a Lymow One so my warranty would be honored without paying an additional fee. I was told a replacement would be available in approximately 2–3 months. Lymow support confirmed that timeline again in an email dated May 22.
July 20 — I received another email asking if I wanted to upgrade to the One Plus for an additional fee, this time lower than the first offer. I again elected to wait for the Lymow One, based on the number of issues I've seen reported with the One Plus. That same email stated the replacement was still approximately 2–3 months out. I replied the same day asking why it was still 2–3 months out when the original 2–3 month window had just come and gone, and I included their May 22 email stating the same wait time.
July 21 — The next day, I received an email stating: "I am pleased to inform you that we have just received a new shipment of Lymow One units at our warehouse. That means we can now proceed with your warranty replacement without the long wait." I sent my address the same day. Lymow support then told me I would need to pay an $800 deposit to ensure the defective unit was returned. I declined to send $800 and asked what other options were available. Their solution was to remotely brick my current unit and then ship the replacement. I waited a couple of days, made sure my yard was freshly mowed, and then replied that I was agreeable to that.
August 13 — With my mower already disabled and removed from the app, I followed up asking for an update.
August 14 — I received a FedEx shipping label.
August 18 — The replacement arrived. It is very clearly used and damaged out of the box. The deck lift motor struggles to lift the deck, there are signs of wear on the tracks, and there are scratches on the body of the unit.
That's roughly four months from reporting a potential burn hazard, two offers to pay for an upgrade instead, a working mower disabled at their direction, weeks without any way to cut my grass, and a used, damaged unit delivered as the warranty replacement.
Lymow needs to make this right. This level of service is unacceptable for a warranty claim on a safety issue, and I'd expect any company standing behind its product to send a customer a new, undamaged unit — not one in worse cosmetic and mechanical condition than the one it replaced.