We’re thinking about selling our place in Ottawa later this year and I’m starting to look into agents.
I’m more concerned about pricing it properly than getting a big sales pitch. Market feels slower than a couple years ago, so I’d rather work with someone who is straight about what needs fixing and what strategy makes sense.
Has anyone sold recently and had a good experience with a realtor?
I run customer support at a small SaaS and we've been messing around with AI tools for about 18 months now. Wanted to share what's been working and what hasn't because honestly there's a ton of noise in this space right now and most of what vendors are pitching doesn't match what we're actually seeing.
Biggest letdown by far has been the AI chatbots that promise to resolve tickets without a human in the loop. They're fine for the boring stuff like "how do I reset my password" but the second a ticket has any real context or emotion attached, they fall apart. And the worst part is the handoff to a human, because by that point the customer has already explained their issue twice and they're pissed. We tried two different chatbot solutions this year and rolled back both after about 3 months each. Volume of easy tickets dropped, sure, but our CSAT on medium-complexity stuff dropped harder, and the net was a worse customer experience overall.
What's actually been working for us is the opposite direction. Instead of replacing humans with AI on incoming tickets, the more useful approach has been using AI to analyze conversations we've already had. There are a few tools in this category now (conversation intelligence layer, basically) that read back through closed chats and pull out patterns no human team would have time to surface manually. Recurring questions that should be in help docs, feature requests buried inside support threads, customers who sounded happy but never got asked for a review. That last one alone moved our review velocity meaningfully once we started acting on it.
The metric I've started caring about more is what percentage of resolved positive conversations actually got a review ask. CSAT tells you the mood across all your tickets, but this one tells you whether your team is acting on the good ones. Most teams I've talked to track this at zero because the category of tooling that surfaces it is new.
Real frustration with most tools in the broader support analytics space is that they still show data at the team level only. Counting handled conversations per agent is just accounting, you can't coach anyone off a global number. Per-agent quality analysis is where the actual leverage is, and most of the older vendors haven't caught up yet.
Rough rule we've landed on for company size: under 5 support people, you don't need a chatbot, you need the analysis layer. Over 50, the chatbot stuff starts being worth the friction because the volume justifies it. The middle (5 to 50) is where most teams overspend on the wrong things.
Anyone made the full no-human chatbot route work at small scale, or is that still a play that needs serious volume to make sense?
Looking for recommendations for a good physiotherapist in Ottawa for knee pain
Its been bothering me for a while and I'd rather see someone who can actually assess what’s causing it, not just give me a generic exercise sheet
Ideally looking for someone who works with knee/hip issues, sports injuries, or mobility problems. Downtown or central Ottawa would be best, but open to other areas if they’re really good
Thanks!