u/Calces_art

I issued a refund for an order back on March 10th, as the seller was selling Japan keys as EU ones. I got scammed technically. He agreed to refund me, but my money never arrived back.

He sent a screenshot which said he refunded me, but now claims he never got the money in the first place.

I tried to open another ticket with the issue, but since I opened one for the refund itself, I can't open a new one for this order. I also can't add to the 'existing' ticket because it's been closed, or at least I can't reply to it. The bots keep telling me to open a ticket, then that I can't open a ticket. The seller is useless and since he scammed me in the first place, I doubt he'll issue me a proper refund and complete it.

What the hell do I do?