u/CaptainChalky

I recently contacted GoPro support as I was having issues with the GoPro Lit Hero.

I got the Lit Hero as a gift and figured it would be perfect to mount on my motorcycle helmet and record some rides.

I found that any footage I recorded in Superview mode would have weird clipping and lost frames at the end of each file chapter when processed through the Quik app. The Lit Hero doesn't stabilise the footage on camera, you either process it through the Quik App or on GoPro Player on desktop.

The lost frames weren't present on the raw files, so I uploaded straight from the camera to PC to stabilise the footage on GoPro Player. Sadly, this doesn't work, and I get the following error message:

"This shooting mode is not supported with Hyperview".

I reported this to GoPro support about a month ago. After a lot of back and forth, sending them raw and processed files, finally they send the above reply.

It appears they're effectively confirming that you can't stabilise footage recorded in Superview Mode on the Lit Hero unless you want to deal with dropped frames and choppy transitions on file chapters.

This seems like a startling admission, effectively "our product doesn't work, so don't use one of the key features of it"

Anyone had any experience of returning a gifted GoPro?

Currently pulling my hair out. I got my first GoPro as a gift last week and simply wanted to record a 30 minute video of a motorbike ride.

I filmed the video, then for some reason found that the footage had been separated into 6 different clips. Ok, google says this is a safety feature to prevent file corruption. Cool. I upload the footage direct to my PC and see that it hasn't been stabilised. More googling, the Lit Hero only stabilises footage on the Quik app after uploading. Cool.

Upload the footage to the Quik app, figure there must be an easy way to stitch these clips back together in the app. Press the "Auto Edit" button, and the app makes some AI slop version of the video with awful music and nonsensical cuts. It also tells me the edit can't be longer than 10 minutes in length.

Whatever. Awful experience with the app, so I download the footage to my phone, reupload it to my computer (now that it's stabilised) and open DaVinci to splice the clips together. And now I see that the clips have a missing frame and audio at the very end of them, meaning I can't merge them at all.

Am I missing something here? This has been a freaking awful experience so far. All I wanted to do was record a short motorbike ride, and i've spent the last 3 hours trying to get the footage viewable.

The SD card in the camera is one on the GoPro recommended list before anyone asks.

GoPro Support Experience

Lit Hero file chaptering causing missing frames