u/CarDude360

I was recently given a new Kobalt brand 40V weed whacker and I have only used it twice but the wire appears to be trapped inside the head of the weed eater. I have pressed in and tapped it on the ground like the instruction manuAl recommended but the wire refuses to come out of the eyelets. Like I said, it’s a brand new piece of equipment so I know I’m not out of wire. It doesn’t appear that they want you to take the head part off as the instruction manual doesn’t say anything about that. I tried to look up videos but all I could find is replacing the wire when it has run out. Is there anyway that I can remedy this? Any suggestions from those in the know? Thanks in advance…