New GT3 Pro Arrived Damaged
As the most active Ninebot sub, I figured I could get a good consensus here.
I ordered it directly from the Ninebot store. The first oddity was that shipping was delayed with an "unreadable label" message in tracking. Then when it arrived FedEx left it at the bottom of my 20ft driveway saying they couldn't transport it farther because the bottom of the box was going to give out. The plastic clips were missing all around the box as well as one of the box straps. Also 1/4 of the box was patched over with a price of cardboard. I opened the box and all of the Styrofoam was broken. Fast forward to everything unpacked and there is some cosmetic damage at the very least. Mostly it looks like the bottom of the box did give out at one point and the scooter fell on its side. One of the switches/turn signal was knocked out of alignment. Strangely one of the hex tools was bent as well. Obviously this is only what I can see. I'm more afraid of the things I might miss coming back to bite me later.
I called customer support and they tell me to take it 9 miles down the road to a repair center where they will repair it. This is where I'm really irritated. I spent all this money for the privilege of hauling it to a repair center?!? Was I being unreasonable by saying no? They said my request would need to be escalated and would respond to me in a few days. What are my options if they tell me no? I feel like if this was an E2 plus it would be a different discussion, but not for something that costs this much.