▲ 28 r/runwayml
Runway Unlimited is a Scam / Horrible UX/UI / Horrible Support
I clicked the pricing page to sign up for Runway Unlimited, then I was taken inside the dashboard to create an account. After creating my account, I clicked “Upgrade,” and the only option I saw was MAX, so I assumed that was the correct plan to choose.
After upgrading, I realized there’s no option to switch to “Explore” mode to access 480p generation, which is all I need for Seedance 2.0 testing for my university work.
Your live chat directed me to Discord for help, but instead of getting support, I was met with rude and condescending responses, including being told I “can’t read” and treated like I was stupid.
Is this really how Runway handles customer support? The whole experience felt misleading and unnecessarily hostile.
u/CareerBoring4173 — 6 days ago
