Has anyone experienced this issue with TNT SAYA ALL 449?
I subscribed to SAYA ALL 449 with FREE UNLI 5G on August 8, which includes 20GB of data for 28 days. I received an SMS yesterday saying that my Shareable Data has already been consumed.
The thing is, I’ve been subscribing to this same promo regularly, and I’ve never had this happen. In fact, there are usually times when I still have around half of the 20GB unused before the promo expires. I mostly use my mobile data for messaging on Instagram, so there’s no way I can see myself using 20GB in just 11 days.
What’s also frustrating is that the TNT app isn’t properly showing my data balance/usage, so I can’t see exactly where the 20GB went.
I’ve already tried reaching out through Messenger, since I couldn’t find an email specifically for this concern, but the responses/questions there haven’t really helped. I also tried calling the TNT hotline, but it’s been busy.
Has anyone experienced something similar with their SAYA ALL 449? Were you able to get TNT to check the actual usage records and identify when/how the data was consumed?
I’d really like to understand what happened because the usage doesn’t make sense based on how I normally use my data.