Hello question po, is there any load po na Unli for 30 days aside sa 1299 ng smart? Medyo nabibigatan po kase ako sa 1299 monthly and baka lang po may mas mura.
Also another question, pwede po ba tong load na ₱749 (nasa picture) sa 4g modem?
Pa reco naman po ng niliload niyo, thankss!
Na-disconnect kami for 5 days at gusto sana namin mag-ask ng rebate. We followed their instructions to find yung Rebate under Clarify Your Bill Charges page pero wala dun yung option. I found another instruction, na sa Help daw ng account page ko pero di ko naman mapindot, naka-disable yung option. So paano ko sila ma-aask ng compensation + accountability? Hay..
Tried emailing them with NTC, ayun 3rd day na pero wala pa ding reply.
This story is long, just wanting to share my frustrations
After 10 years, I finally canceled my PLDT contract.
I had been a customer since 2016 when they first launched their Fiber Plan, subscribing to Plan 2899. For years, the service was decent—if the internet went down, a technician would visit the same day and fix it within hours. But that all changed this year.
A few weeks ago, our internet went completely dead. It took five days of calling multiple times a day and demanding a supervisor before a technician finally visited. The issue turned out to be a faulty modem, which they replaced.
That incident made me realize I needed to evaluate my setup. Once the connection was restored, I decided to downgrade to Plan 1899, which offered the same speed I was already getting for less money.
Back on June 16, I had requested to cancel my Cignal add-on because our lock-in period had ended and we rarely watched cable anymore. On July 28, I called the after-sales to request the plan downgrade, only to be told I couldn't because the Cignal termination Job Order was still open—after more than a month! To move forward, I had to request the cancellation of that Cignal JO first just so a new request for the downgrade could be opened. I was told it would take two business days to complete.
I waited for confirmation and the HBO Max activation code, but nothing happened. That marked the beginning of a relentless loop of stress: calling every few days, dealing with different reps, and receiving empty promises of "follow-ups."
By Friday, August 13, still nothing had been done. I demanded a supervisor and waited on hold for two hours before finally being connected to "Supervisor Anne." We talked for about eight minutes, ending with another promise that she would resolve the issue and call me back on Monday, August 17.
Naturally, Monday came and went with no callback.
On August 18, I called PLDT again and asked for Supervisor Anne right at the start. After waiting over two hours on hold, the call "miraculously" dropped. I called back, and the rep asked me to hold again because Anne was from a different site. After another hour-plus on hold, the call dropped again. I gave up for the day.
Then Supervisor Anne finally called—only to inform me that she was still waiting for higher-ups to resolve the issue.
That was the breaking point. Out of sheer frustration, I immediately applied online for a Globe Fiber plan and selected same-day installation. I submitted the application at 1:00 PM; by 4:00 PM, Globe was fully installed and running.
I thought my stress was over, but PLDT had one final "hurrah" for me.
I called PLDT one last time to request full disconnection. The representative informed me that I had to pay a pre-termination fee because my account was locked in until 2029!
I completely lost it and yelled at the rep. I told her I’d been on this account since 2016 and was well out of contract. She insisted that was what the system showed, claiming it was triggered by the downgrade request.
What the hell? My downgrade request was never even processed, yet they immediately locked me into a new contract?!
After putting me on a long hold, the rep came back and confirmed that the pre-termination fee was removed. (Thanks for nothing, PLDT.)
I was then transferred to the Retention department, where the rep asked why I was canceling. I simply told her, "Just read all the notes on my account." She didn't even attempt to persuade me to stay. She provided the final payment instructions and informed me that it would take seven days for the line to be permanently disconnected.
I’ve now submitted my termination letter, ID, and proof of payment. I’m finally, officially free from the stress.
Now just waiting for my Globe account to be fully activated. Hoping to get a better service than what I got from Pldt.
Pa-comment naman po ng Referral codes nyo dyan sa baba. So we could both enjoy getting a FREE EXTRA 7 days of Unli Internet.
P.S
First time ko po magpapakabit ng GFiber Prepaid dito po saakin. Tho may signal naman ang Globe, LTE 2 bar lang kasi sya madalas, and may times na humihina. Kaya mukhang mas good choice kung mag invest nalang ako sa ganyan since naka connect talaga sya sa linya hindi nagre-rely sa signal strength.
Ako lang din mag-isa dito kaya good choice na din sya. Solo living nangungupahan.
As you can see, why is it that there is only one Gigabit port (LAN3)? Can you change L1 and L2 to a Gigabit port as well? Thank you po
Anyone experiencing packet loss with Globe Fiber in Pasig? I don't know what happens but ever since this week we started having this and it fixes during midnight until morning then comes back during lunch until evening. Tried calling support but modem resets doesn't really help it, I can't also say of fiber cuts or outage in the area cause it fixes in midnight
Update: I was doing this with ipv4 and just enabled back ipv6 to see if it improves, but still the same problem
I subscribed to SAYA ALL 449 with FREE UNLI 5G on August 8, which includes 20GB of data for 28 days. I received an SMS yesterday saying that my Shareable Data has already been consumed.
The thing is, I’ve been subscribing to this same promo regularly, and I’ve never had this happen. In fact, there are usually times when I still have around half of the 20GB unused before the promo expires. I mostly use my mobile data for messaging on Instagram, so there’s no way I can see myself using 20GB in just 11 days.
What’s also frustrating is that the TNT app isn’t properly showing my data balance/usage, so I can’t see exactly where the 20GB went.
I’ve already tried reaching out through Messenger, since I couldn’t find an email specifically for this concern, but the responses/questions there haven’t really helped. I also tried calling the TNT hotline, but it’s been busy.
Has anyone experienced something similar with their SAYA ALL 449? Were you able to get TNT to check the actual usage records and identify when/how the data was consumed?
I’d really like to understand what happened because the usage doesn’t make sense based on how I normally use my data.
Marami akong napapasin dito sa sub kahit din dun sa converge or pldt na O2/O3 PON or totally Red LOS everytime umuulan.
just to remind everyone na isa sa dahilan nito is ung bukas na NAP box. since exposed sya sa elements like ulan at matinding sinag ng araw nadedegrade yung internals ng box at nawawala yung quality ng signal leading to LOS.
as per isp, BAWAL daw ang exposed na box.
if may nakita kayong mga contractor na hindi sinasara yung box, sitahin nyo or else ireport nyo sa isp
PLDT: pldthome.com/personnel-concerns-support
CONVERGE: servicedesk@convergeict.com
please take note yung NAP LABEL (yung numbers and letters sa cover ng box.) time and date or if available, plate ng sasakyan or body number. mas maganda if makuha rin yung name ng contractor.
I am on GFiber Plan 1999 yet my downloads speed has dipped to 4Mbps and my upload speed is around 91Mbps this past week. I plan on reporting this to the customer service. Any tips on how to get the customer service to respond quicker etc etc?
As the title says, what is the minimum load/top-up to avoid disconnection and needing to apply again as a new subscriber for PLDT prepaid wifi? 50 php? 199?
Ilang linggo na kami walang wifi (August 9 nung huli kami nagka-wifi). Ang problem is nabasa kasi yung router namin dahil sa ulan (may natulo sa part kung saan nakalagay yung router). Ni-raise ko naman siya sa Converge thru email pero lagi lang nila cino-close yung ticket. Naka-cc na rin yung NTC para sana mas masolusyonan.
May nagreach out din sakin thru text message pero lagi lang sinasabi na titingnan nila if may tech na pwedeng mag-inspect sa area namin. I’m from Cavite btw. Ang hassle lang sa part ko since I’m using data lang tapos WFH pa ako.
Pls help kung sino pwede i-reach out. Thank you.
Hanggang ngayon ba talamak pa din yung pinipitik ng technician yung port sa NAP box?
Sakto may nakita kong technician ng Globe sa taas ng poste may nirerepair daw sya. Then ilang minuto lang nawalan ako ng internet at nag red LOS na modem ko. Agad ako bumaba para icheck yung technician kung nandun pa at sakto nagliligpit na sya ng gamit pauwi.
Sinabihan ko agad na pakicheck kasi sya lang din naman yung andun bago ako nawalan ng net.
Ang findings nya, "maluwag" daw yung port ko. Ending "iaadjust" nya lang daw pagkakaconnect sa port.
Weird lang, kasi after halos 2 years ngayon na lang ulit ako naka experience ng ganitong issue.
Hi! We realigned our Unli All 1799 to the new Unli All 1899. We already got the HBO Max activation email, but I currently have an existing HBO Max account with an active subscription until Sept. 3. I've already unsubscribed, so I won't be charged next billing.
The question is can I go through the activation email and claim my subscription from PLDT (while my current subscription is still active)? Or is it safer to let my current subscription run out first before I activate the PLDT bundle? I'm afraid things with HBO Max might get complicated if I do one or the other.
Many thanks in advance for your input.
Planning to file a disconnection of my internet, since I was starting to encounter multiple problems and mind you Last month—July 2026 lang siya kinabit and na-i-stress na ako kasi they were telling you na “we’ll create a ticket na po regarding your concern”
Sa loob ng isang buwan na kinabit ang internet ko, puro stress ang binigay. Napakabilis nila pagdating sa installation pero pag may aberya na di na magawa ng maayos? The fuck. Hindi pa rin maayos ang sinasabi nila “fiber cut line” daw eh ilang beses na rin ako tumawag at ginawan ng ticket wala naman technician na nagpunta.
Hindi naman kasi biro ang perang binabayad tapos mag ooffer pa sila ng ad-ons or whatever you call it? Ginagago niyo ba kami hahahaha
Any tips po if I can waive the pre-termination fee since isang buwan palang yung net and encountered multiple connection problems na? Ang mahal pa naman.
Hello! Can you suggest wifi modem? Ayaw na kasi ng fam magpakabit pa ng internet, modem nalang daw. Idk, mas tipid daw? Tsaka pls reco sim cards sana na may magic data and anp yung nilo-load niyo sa sim na yun. Thank uu!
Last year, dahil di namin ma-reach yung 300Mbps speed ng Plan namin na FiberX 1500 pagkatapos ng ilang buwan at sinabayan pa ng outage, nag-search ako dito sa community ng Band-Aid solution para bumalik ang connectivity namin (mahilig kasi ako mag-tweak).
Naibalik ko naman ung connection, ang problema lang sa Wifi side, hindi na talaga umaabot ng 200Mbps and up yung speed namin, sa LAN side ko lang siya narereached.
From 250-280Mbps sa Download and 320-350Mbps sa LAN side,
naging 170-200Mbps sa Download and Upload tops.
Sa Wifi sa 2.4GHz, hanggang 60Mbps ang natatanggap ko.
Sa Wifi sa 5GHz, hanggang 130Mbps lang ang pinakamataas.
Timeline nito ay June 2025 until now.
Etong nasa picture is in the LAN side. Sa 2nd Picture, yung Address na 10. something, ay yan mismo ang nagsusustain ng Connection namin na nagta-translate into 192.168.x.x na inaassign ng Router (Ang main parin nyan is 136.x.x.x).
Mas mataas ang speed na natatanggap namin dyan sa Address nato. Na-triggered yan by disabling Layer 2/3 Port Config. sa LAN 1 and enabling Port Isolation sa LAN 1, and dapat unchecked ang Port Binding Options from LAN 1-4 sa WAN Config. (as seen sa picture 4 to 6).
Ganito pala ang nagagawa ng mahilig magkalikot hahaha(hindi ung iniisip niyo).
Ang magagawa kolang dito para lumakas ang speed sa Wifi is itawag sa Converge CS mismo.
And, let me know your thoughts guys.
normal ba to o hindi? matagal nang ganito internet namin and nagmessage na ako sa PLDT Cares sa messenger pero hindi naman nila inaayos and pinupuntahan.
ano po marerecommend nyo na pwedeng gawin ko? TIA!
Any reviews or feedback about this at nagkalat sa tiktok? Planning to but tp link m7350 or m700 kayo namamahalan ako. Purpose is I am always outside and dala ko paminsan tablet ko that is wifi dependent. I dont wanna use phone to tether and media consumption pag nasa labas para di madali madrain sana.
