DHL won’t pick up package
Has anybody experienced this before? I’m based out of nyc and I’m sending supplies to Syracuse . I had some supplies shipped in from Hong Kong via DHL express. once it hit customs I received a notification that I needed to write a statement saying what the goods were and how I planned to used them. This was Sunday night the goods reached customs and they were released on Tuesday.. DHL originally scheduled the package to be delivered on Wednesday but they told me it hasn’t been picked up from customs… I’m confused because jfk is a major hub or DHL so I’m confused and frustrated as to how nobody could pick up the package. I reached out to customer service and they said they had a miscommunication but in the middle of the night on Thursday I still see the package is still waiting to be picked up….no way they’re able to make this delivery today right? They completely removed the estimated delivery date