u/Catchybatchy

How can I create an article template that has a fixed setup in terms of structure and CSS? Our Knowledge Managers want a fairly fixed setup with accordions using a specific CSS design, info boxes with specific colors and fonts, etc. So far, I can create a template that supports this, but it is cumbersome for people to click through. And when I create an article template, I can’t seem to achieve a fixed setup.

Hi everyone,

Sorry if this is a bad question, but google can only take me so far. And perhaps someone have a fun idea. So far reddit have saved my behind more than google.

I’m currently working with ServiceNow (Service Portal / Employee Center) and I’m running into a limitation around “Popular Topics” widgets.

The business requirement is pretty straightforward:

• We want to manually control which topics are shown
• Control order / priority
• Not rely on views, clicks, search analytics, or AI ranking

From what I can tell so far:

• The standard Popular Topics widgets are fully data‑driven
• AI Search / Employee Center topics are algorithm-controlled
• Knowledge “featured” content applies to articles, not topics

I haven’t been able to find any OOTB widget that allows admins to simply select topics and manage them manually. It just need to fokus on the parent topics.

Do any one have a hidden gem? 😄 And again sorry if this is so basic!