r/servicenow

I've been working toward breaking into ServiceNow for over a year. I have my CSA (I know this isn't enough, also preparing for CIS-DF and CAD), completed the ServiceNow RiseUp program, built projects independently, and have been actively interviewing.

I currently make a little over $70,000 at a university, entry level technical role. Out of all applications I've submitted, I've gotten two interviews and done well in both which I'm excited and thankful for, but I don't want fear of another opportunity not coming to push me into the wrong decision.

One opportunity is with a consulting firm that loves my background and says they're interested but hasn't been able to extend an offer yet due to no active project or client. It's disappointing but I understand.

The other is for an entry level ServiceNow developer role at a university starting at $55,000. I pushed back referencing current salary, education, and technical experience (although no ServiceNow professional experience) and am waiting on a revised offer. The role is a mix of ticket based work, configuration updates, with plans to expand into HRSD.

For those who made a similar transition into ServiceNow at entry level or who know more about ServiceNow, is a paycut worth it for the long term? Any advice on navigating this decision is appreciated?

I have around 4.6 YOE. Recently, I made my first switch. But during all the interviews and calls from recruiters, pretty much everyone asked if I had experience in the following:

1. Implementation project

2. Service Portal

3. Integration

4. NowAssist, etc

Unfortunately, I didn't. Thankfully, I was able to get into a good company. Here, after fighting to get into an implementation project, I was able to. I even had managers saying that without implementation experience, no one would take me and asked to join support projects for tickets. I previously never worked in support and worked only on enhancements. Anyway, once I started working on this project, all was good, and I worked on some stuff I had never worked before.

But what I noticed was that integration, service portal, now assist, etc. was given to seniors with 8+ YOE. This made me wonder if this is the norm everywhere, and if yes, why do recruiters ask for experience in these at 4 YOE?

I would love to hear how it was for you, and is there anything that can be done from my end.

Thank you!

I'm not sure where to find the due date to take/schedule the exam. Is the CIS-DF due after I finished the CMDB Fundamentals course or when is that 90 days counting down from?

I’m exploring a problem that I suspect many ServiceNow / IT operations teams deal with, and I’d like to validate whether it’s actually painful before building anything.

Operational information is often spread across ServiceNow, Jira, email, Teams, etc.

For example, ServiceNow might contain the incident, Jira contains the engineering work, and an email thread contains an escalation or decision that never makes it back into either system.

Someone then has to piece everything together to answer:

• What are our biggest operational risks right now?
• Which incidents actually need attention?
• Are any upcoming changes at risk because of unresolved Jira issues?
• Are there recurring incidents we're not noticing?
• What changed since yesterday/last week?
• What does management actually need to know?

I'm considering building a small AI-based tool that connects ServiceNow + Jira initially and does two things:

1. Detects potential operational risks by correlating information between the systems.

2. Automatically produces an evidence-backed daily/weekly briefing for IT operations leadership.

For example:

🔴 Release risk detected

> ServiceNow change CHG001234 is scheduled for tomorrow, but related Jira issue APP-482 is still marked Critical/Open.

> Recommended action: Review APP-482 before approving the change.

Every finding would link back to the underlying records rather than just having an LLM generate a vague summary.

But before writing much code, I'd rather understand how teams actually handle this today.

For those working with ServiceNow in Incident / Problem / Change / Service Delivery / IT Operations:

How do you prepare daily or weekly operational reports today?

How much manual work is involved?

Do you regularly need information from Jira, email, Excel, Teams, etc. alongside ServiceNow?

And most importantly: would automatic cross-system risk detection actually solve a problem for you, or is this a solution looking for a problem?

Feel free to tear the idea apart. Negative feedback would actually be useful at this stage.

i was told by HR that we’re only able to WFH in countries where we have SN offices and if i go to any other country my laptop wont work. Is that true??

Hi all,

I have 5 years experience as a ServiceNow Developer

I have an offer from coforge with Goldman sachs as client and other offers from hcl and ltm is it a good option to choose coforge if the pay diffrence is 4-5 lakhs considering the wlb and work pressure will it be worth it?

Thanks

With the recent discussions around reducing organizational layers, flatter teams, and keeping headcount disciplined, I’m trying to understand what this means practically for the organization.

At the same time, we’re seeing leadership promotions while promotion opportunities for ICs seem much more limited.

For people currently working at ServiceNow:

- Does “layer reduction” mean some existing manager roles will actually be removed?

- Are teams expected to have fewer people managers / managers with larger teams?

- Is the intention to eliminate certain management layers, or mainly to reduce overall headcount?

- What does this mean for the typical IC → Senior IC → Staff/Principal → Manager career paths?

I’m particularly interested in understanding whether managers will still be a normal part of the org structure going forward, or whether ServiceNow is moving toward significantly more IC-heavy teams.

Would appreciate perspectives from people who have visibility into recent org changes/restructuring.

I'm currently creating ATF scripts for our implementation of change management, there's a handful of customizations so OOB test cases aren't cutting it.

Currently I am trying set up a test step that fills out the change risk assessment. **Having a completed risk assessment is required to request approval on a change.**

When trying to create a new risk assessment:

var asmtInfo = new ChangeRiskAsmt().invokeAssessment({

This results in the error "ReferenceError: "ChangeRiskAsmt" is not defined.

I've looked and the script include ChangeRiskAsmt exists and is still active for Global scope. Is that the issue? Because I'm in Change Management - ATF scope?

Our risk assessment is different than OOB could that be an issue?

Hi everyone,

I’m part of FlowBridge Consulting, a small ServiceNow consulting and delivery team.

We work with organizations that already use ServiceNow but need help with things like:

• 🔧 Improving existing ServiceNow workflows
• ⚙️ Automating manual business processes
• 🏗️ Building custom ServiceNow applications
• 🔗 Integrating ServiceNow with other enterprise systems
• 👥 HRSD / employee process automation
• 🎫 ITSM and Service Catalog improvements
• 📊 Dashboards and reporting
• 🖥️ UI Builder / Configurable Workspace
• 🧹 Platform optimization and technical debt reduction

We can work on a project basis, where we take ownership of a defined requirement and deliver it, rather than simply providing developers by the hour.

For example, if your team has a process that currently looks like:

Email → Manual approval → Spreadsheet → Manual task assignment → Follow-up

we can help redesign and automate that process in ServiceNow.

I'm interested in connecting with companies, founders, IT managers, ServiceNow owners, or consulting companieswho have ServiceNow projects that need additional implementation or delivery support.

If you have a ServiceNow challenge or upcoming project, comment below with a brief description of what you're looking for. I'll reach out and we can discuss whether we can help.

Happy to also answer questions about ServiceNow implementation, workflow optimization, or automation in the comments.

Hi all,

I am planning to start learning service now from scratch and switch as a servicenow developer. So could you please let me know some good online training insitutes that teach service now from scratch with all the real time scenarios that help us land a job.

Thanks for the help in advance.

I am an AI delivery manager, and I’m looking into AI for ITSM.

ServiceNow’s native Ai capability is expensive (seat based), do you see any reason for why we wouldn’t build AI agents, say in AWS bedrock or even Copilot Studio, and trigger them via API calls on ticket/incident creation for our most demanding workflows (i.e new employee onboarding)

I am the Director of Business Applications, and I am responsible for the implementation of a Work OS which seeks to bring together project management, service requests, approvals, and operations. Rather than having uniform processes, though, each department has its own way of doing something. Even for basic actions like employee onboarding and purchase approvals, the process used will depend on the department.

Thanks to the Work OS, these inconsistencies are now obvious, and management expects us to standardize everything before we roll out the implementation. The problem we face is balancing the need for standardization against the needs of the departments.

To anyone that has implemented a Work OS across a number of departments, did you standardize processes before adoption or did you find that the platform helped you to identify the systems in nine over time? What approach led to the least disruption for the company?

We’re working on a ServiceNow implementation where two teams handle similar employee requests, but their approval and fulfillment steps are slightly different.

We kept them as separate catalog items initially because that was the simpler option. Now we’re adding more requests and starting to see the same pattern in a few other areas, so I’m wondering whether we should keep treating them separately or consolidate them.

For people who’ve dealt with this in larger ServiceNow environments, how did you handle it?

I’m particularly interested in what happened as the catalog grew. Did keeping similar items separate become a maintenance problem, or did combining them create more complexity with all the team-specific conditions?

Hey

I am a beginner in service now dev role and I really want to speed up my pace and have better understanding on everything...

But I don't know what all to cover or do ...

So can anyone guide me or give road map ....

Hi all,

I am in a dilemma so wanted advice from you all . I am currently working in a big PBC as a ServiceNow develoepr in ITSM module for the past four years . I have two opportunities internal to my org one is to a backend develoepr working on microservice architectures on top of aws and another is as a servicenow developer in HRSD module . The backend route will be more difficult as I would have to catchup a lot and the hrsd route will be comparatively much easier . What shall I do any thoughts from you all ?

i have taken a break for 2 years due to my health issues Now I'm looking for a job as a servicenow developer and not getting calls Can you please help me

I have 2.9 years experience as a Servicenow admi +developer (ITSM)

#servicenow

A cli to let you interact with servicenow. it can do a lot. It's a differetn approach then now-sdk and is more focused on helping you work with your data and across scopes.

Let me know what you think.

https://jsn.jace.pro/

All open https://github.com/jacebenson/jsn/

Hey everyone,

I have ~2 years of general IT operations/support experience and looking to transition away from routine daily ticketing.

I have got an offer for ServiceNow Developer Intern role in Big 4 but the catch is that taking the offer means accepting a ~30% pay cut compared to my current support salary.

With recent SaaS restructuring, ServiceNow layoffs and heavy AI shifts in 2026, I’m trying to decide if this move is actually worth it?

So what is the proper way in a flow to update the state of the RITM to match the Task(s) state? ie a flow has a few conditionals that lead to a Task and the flow waits for its state. Task is closed incomplete or whatever and i want to update the RITM accordingly. Is there a business rule (script id guess) that will do this update? Or some other mechanism?

What is salary range one can expect in 11yrs in servicenow in India?