r/servicenow

Ok so we’re making a service account for an ai agent. I think the best way to restrict access to this agent is to use the snc_external role,which is zero trust. I can do a get just fine the only problem is that when I do a patch I get a 403 forbidden. I’ve made roles and the acls but it’s still not working correctly. Can anyone give e me some pointers?

Hi everyone,

I haven't been working for a while and now want to get back into hands-on ServiceNow development on my PDI: Business Rules, Script Includes, client scripts, Flow Designer, REST integrations, ATF and CI/CD with GitHub.

Instead of small separate exercises, I'd like to build one realistic app that covers most of these. What app ideas or real-world scenarios would you recommend? Bonus points for requirements that look simple but are tricky to build properly.

Thanks!

Anyone else feel like ServiceNow is all over the place with AI right now?

Now Assist, AI Agents, Build Agent, Otto, Agent Fabric, Action Fabric, AI Control Tower, MCP... it’s a lot.

I like a lot of what they’re building, especially Build Agent, but as a developer it’s getting hard to tell what the actual direction is and what we should be spending time learning.

Maybe it’ll all come together, but right now it feels pretty messy.

Anyone else feeling the same?

Hey all

I have almost 9yrs of experience as ServiceNow dev and admin in India.

I currently earn 29lpa at a mid-size company. I am trying to apply for open positions at other companies.

I also have CAD, CSA, CIS-ITSM, CIS-RC , CIS-HRSD certs.

How much can I ask for the salary increment?

I do want to ask atleast 55 to 60lpa. But concerned if Servicenow devs can earn that much. Previously I did ask a company this much and they told me it's above their budget..and it definitely affected the interview rounds.

Also does anyone know any remote opportunities/ sites ?

I am leading the development of alternate discovery solution to replace our existing ServiceNow discovery solution which is:

• Costly
• Becoming more of repository vs bringing any value (This is my 5th company and 8th customer who is facing same challenges getting value out of CMDB, so please do not say process needs to approve, right implementation partner is needed etc .. We already par that) hence bring the real feedback. We have top notch ITSM and ServiceNow experts.
• Cloud-Native support challenges -- Network components, serverless services, AI services are not well supported in ServiceNow discovery, we ended up with heavy customization.

So I am m curious to hear from teams using ServiceNow Discovery, CMDB, cloud-native discovery tools, or similar platforms at enterprise scale. With infrastructure becoming increasingly dynamic across multi-cloud, Kubernetes, serverless and AI/ML environments, how well are current discovery solutions actually working for you?

• What are your biggest discovery challenges today—accuracy, stale data, dependencies, ownership, scale, or coverage?
• How well do these tools discover cloud-native and AI infrastructure such as Kubernetes, GPUs, model endpoints, and ephemeral resources?
• What outcomes are you getting from discovery data—operations, security, compliance, cost optimization, automation, etc.?
• Where existing tools fall short, how are you solving the gaps today?

Would love to hear real-world experiences—what works, what doesn’t, and what you wish these platforms did better.