u/watyeag

Earlier this year, we started a project to review our current ITSM tool and to start looking at other vendors, but not necessarily committing to switching tool, just doing our due diligence. A month or two ago, we got a new CIO who came from another company that used ServiceNow. Within the last 2-3 weeks, things have escalated, and it looks like we're now moving to ServiceNow.

I am currently the administrator of our current tool (just me). As a totally new customer, what advice or warnings do you have for me? Is there anything I should start doing to get out in front of this change?