u/YawnShula

I made a post about my experience here: https://www.reddit.com/r/servicenow/s/ZvA1tL3N31

I have a niche at my current company as the SAM sme, soon to also be involved in HAM. Lots of experience in Change and Problem management already and am the sme for both.

I assume that I should focus on CIS-DF next. But, I have seen posts that say that CAD is helpful.

The biggest shortcomings as an org we have are building catalog items, data quality, reporting, and just overall platform expertise.

Frankly, I’m looking for as much leverage as possible. Im looking to increase my role at my current company or to move on in the next 10-12 months.

I have 25 years of experience across various areas in IT.. been an agent on the platform for about 3 years. I have been tagged to move into a platform ownership role and sme for most IT functions. One other person has been tagged with me. But they are very passive.

I’m the only CSA in the org currently. We rely heavily (too heavily) on our implementation partner.

Thanks for any advice.

First I want to say thank you to this sub. I took a lot of advice that I’ve read here.

My advice for others..

Yes. Read the blueprint and study the e-book.

Take every practice test you can find, especially MeasureUp. I also bought the ones from Skill Cert Pro.

On the exam, take your time. The questions are worded in the most confusing way you can imagine.

Eliminate obvious wrong answers. You usually get down to two that are close to correct. Reason through the last couple. If you know the concept you will know which one is correct.

On subjects where there are lists of items. Memorize them and be prepared for “select x correct” type questions.

Go study the security center outside of the ebook. Know which function you do x.

I think I missed 6 to 8 questions. Nearly all of them were navigation/UI related. I have some platform experience as an agent, but didn’t spend much time in my PDI. You should.

Know business rules, Client Scripts, UI Policy, UI actions, data policies inside and out (from the e book.)

Spend time on tables, where to modify them, relationships, etc.

Also, there’s more Catalog related questions than I expected.

Best of luck to you.