▲ 5 r/servicenow
How do your IT people query servicenow to find recurring tickets or tickets of a certain type?
I would think by now this would be super easy. But our shop is still doing "for text" searches agains all incident and all request views.
When searching for such tickets, you're not sure if things were put into a specific category. And sometimes all tickets aren't incidents (we classify how to tickets as requests).
There has to be something we are missing. How do you do it at your shop?
u/CompetitionOk1582 — 15 hours ago