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Opinions on ticket management systems?
Looking for opinions on the current ticket management systems
If you have used any of the major ticket triage systems:
- What features weren't there that you think would make things run smoother/better? For example, setting a wrong category, priority, or confidently wrong resolution or client?
- How well did the system handle messy tickets? Did it collect related tickets into one?
- How well was AI integrated into the system? Did it summarise tickets well? Did it gather relevant context that usually wouldn't be present?
Any other opinions are welcome
u/Certain-Importance-1 — 8 days ago