r/SmallMSP

Some of the pros:

1. They are cheaper.
2. They provide quick turnaround.
3. Wider service offering due to more resources.
4. After hours coverage.

Some of the cons:

1. Security risks.
2. Poor quality of support due to cheaper workforce.
3. Communication difficulty due to language and cultural barriers.
4. It hurts the local economy.

What are the other factors not mentioned above?

Does anyone have any experience with a service that can monitor domains to protect against cybersquatting, or more precisely maliciously registered domains?

We have a lawyer client (UK based) that has had their clients contacted by fraudsters using a recently registered domain with one character difference in the name. We've previously registered a number of similar domains for them but clearly not thought of one other in this instance. Is there a service out there to monitor domains for new registrations using logic around all possible characters or whatever? So not for IP purposes but to guard against potential fraudulent use.

Hey all,

I have been trying and trying for the last 5 months and its just an uphill battle. What is everyone doing for marketing/lead Gen? If anyone can offer some help or advice I'd be super greatful! Currently planning on Public saftey and ministries. Cheers

Hey fellow MSP folks,

Need advice: We manage about 40 M365 tenants for small-to-mid businesses (20-300 seats each). One pain point that keeps coming up across our client base: employees want company contacts and shared calendars on their phones, but the clients don't want to pay for complicated MDM rollouts just for contacts.

Right now our playbook is basically:

1. Tell users to add the Exchange account to their phone
2. Hope the GAL magically appears (spoiler: it doesn't, not really)
3. Field tickets about "why can't I see so-and-so's number?"
4. Walk users through manually adding contacts one by one

It's not scalable and the user experience is garbage. We have construction clients where field crews NEED up-to-date sub and vendor contacts on their phones for safety/liability reasons. We have law firms where partners want client contacts from their CRM synced to caller ID. We have healthcare clients with on-call rotation calendars that never reliably show up on mobile.

I'm looking for a solution we can deploy tenant-by-tenant that:
- Works with M365 Exchange Online (and ideally Google Workspace too)
- Lets us push GAL + shared contact folders to phones centrally
- Doesn't require end users to download or configure anything
- Can sync shared calendars reliably to native phone calendar apps
- Is MSP-friendly (multi-tenant or at least easy to replicate across clients)

What are you using? Or are you just eating the support tickets and calling it "managed services"? :D

Would love to hear what's actually working in production vs. what vendors claim on their websites.

Hey r/SmallMSP,

I'm a Canadian MSP owner (Stellar IT Support + building Stella Unified for M365 compliance) heading to the UK to launch a Goveren AI ecosystem in collaboration with the Manchester Mayor's office / Greater Manchester area.

It'll take some time to get fully set up on the ground, so in the meantime I'm looking at potentially picking up T3/T4 level contract work to stay active and build local connections.

My hands-on experience includes:

Microsoft Azure

Intune

SharePoint

Defender / security

Server support

...and the usual MSP stack (M365 admin, compliance, troubleshooting, etc.)

For those of you who have done contracting in the UK (especially Manchester/North West, public sector, or government-adjacent), how realistic is it to land decent T3/T4 gigs?

Key things I'm curious about:

How competitive is the market right now for Azure/Intune/Defender specialists?

IR35, visas (Canadian), security clearances (BPSS/SC), and other gotchas for internationals?

Best ways to find opportunities (agencies, G-Cloud, local networks, etc.)?

Day rates for this level of work?

Any advice from MSPs who’ve bridged into UK contracts or public sector work?

Appreciate any insights from folks who’ve been there — thanks in advance

Our clients regularly ask us to recommend an MSP for the broader cybersecurity work that falls outside our scope. We focus solely on security awareness training, so rather than turn those requests away, we'd like to send them to someone we know.

The exchange between MSPs also might work. Maybe client is in the timezone that is not working for you or requesting services you can't provide.

Would you like to be a part of a community for the client referral exchange? Also, what may be the downsides of such an initiative?

As a small msp, what are you using for your remote access for supporting clients?

Edit: Thank you all for the feedback, really useful. No degrading or negative comments. Appreciate it.

As a small MSP I'd expect a lot of us pay for most things with credit cards rather than P.O.s and wire transfers or ACH. Do you have a credit card you really like? I'm thinking of one that has the best rewards, or the best features for this type of business. So many business cards are geared toward travel perks and travel rewards. But I spend more money on things like hardware and software. What do you like?

basically just wanted to get some clarity on getting a consistent view across PSA, RMM and security vendors when every platform has its own reporting format and there is no standard way to normalise it all, I think I'm spending more time than I should every month just trying to make it add up and half the time the license counts do not even match what we are being invoiced for. how are you all handling this across your stack?

Curious if smaller MSPs are automating manual triage and M365 actions, or if not, why not and what solutions are you using?

Disclaimer: I've been building in this space for over a year, not promoting, just interesting in how people are solving this.