u/Certain_Ad2450

I think this is a revaluation issue, but I just attempted to apply a GoH to a reservation I made in November for my upcoming stay at the Grand Hyatt Athens. The agent told me they were unable to apply the GoH and honor the points price I originally booked.

When I pressed a second time, they told me to check back in 24 hours, but they wouldn’t be able to apply it now.

UPDATE: I called in again and this agent was super helpful! It took her about 40 minutes to add in the GoH, but she was able to do it. She mentioned it was because of the property went from a Category 3 to a 4.

Essentially she rebooked the reservation at the new value, then credited me back the 10k points. YMMV.