Thrifty Traveler did a pretty in depth analysis of the Hyatt award chart changes. Lots of interesting information in here. Spoiler alert: It’s pretty ugly at the top end.
I think this is a revaluation issue, but I just attempted to apply a GoH to a reservation I made in November for my upcoming stay at the Grand Hyatt Athens. The agent told me they were unable to apply the GoH and honor the points price I originally booked.
When I pressed a second time, they told me to check back in 24 hours, but they wouldn’t be able to apply it now.
UPDATE: I called in again and this agent was super helpful! It took her about 40 minutes to add in the GoH, but she was able to do it. She mentioned it was because of the property went from a Category 3 to a 4.
Essentially she rebooked the reservation at the new value, then credited me back the 10k points. YMMV.
Good evening. I was chatting WOH online customer service after I checked an existing reservation that I made about two months ago for SE Asia and realized that the point devaluation had dropped my per night stay by 500 points per night for 21 nights.
Here’s the canned response I got from the online agent. I understand that some people are canceling their reservations and rebooking under similar circumstances in which the rate has dropped. But just thought I would share.
If you check your existing reservations, you should now see the updated points pricing reflected in the booking details. I’m curious whether canceling a reservation would return the original number of points used at booking or the newly adjusted amount.
I currently have stays booked at Park Hyatt Kyoto, Park Hyatt Tokyo, Park Hyatt Seoul, Park Hyatt Paris-Vendôme, along with a few smaller properties, and all of them now display the updated redemption pricing under the reservation details.
Here are some of the changes I noticed:
EDIT:
People have now confirmed that canceling an existing award booking returns the original number of points paid, and it appears to work both ways. If your pre-adjustment redemption rate was higher, you would still receive the original (higher) points amount back upon cancellation.
So far, it looks like:
I’m still hoping someone can provide data points on modifying an existing reservation — specifically whether changing dates on a current booking reprices the reservation at today’s award rates or preserves the original rate structure.
Seems like for a lot of properties, the points calendar is still a three-tiered system, but the redemption cost has gone up as we went from the previous off-peak, standard, peak to low, moderate, upper. Not finding any rooms at lowest or top yet.
Curious to hear yalls impressions!
I booked 7 nights at the Park Hyatt Tokyo from April 9-16 2027 (second Japan trip - room big enough to take my 9 year old too). Booked it for 45k per night 315k total points (CPP: 5.9).
That ballooned overnight to 525k points, confirmed (CPP: 3.6).
Still decent redemption, but a difference of 210k points. 66.7% increase
Put your letters to your Senator in the shredder, douse your molitov cocktails, and return that pallet of bricks to Home Depot!
Future bookings appear to once again be showing the correct Predevaluation points totals.
Just reviewed all the bookings I have and here are the changes:
| Property | Old | New | Change |
|---|---|---|---|
| Hyatt Regency (4N) | 80k | 80k | 0% |
| Andaz Mexico City (5N) | 90k | 100k | +11.1% |
| Hyatt Regency LAX (1N) | 12k | 12k | 0% |
| Andaz Tokyo (3N) | 105k | 105k | 0% |
| Alila Mayakoba (6N) | 166k | 200k | +20.5% |
| Rio Las Vegas (4N) | 51k | 50k | -2.0% |
At first glance it isn't as huge/bad of an immediate devaluation as I expected, and I slightly regret transferring Bilt points last night after learning about EDC 2027 W2 and wanting to lock in the hotel and Ultimate Rewards was down.
However, it is certain that over time most hotels will creep towards the peak rate more and it will be a less visible devaluation.
Manage to spend 240k points after the deval announcement, and this is a great reminder to always burn points instead of hoarding a ton as they do not grow like cash / equity but always deval!
I have an existing reservation booked for a standard room. The website is now showing the standard suite as available when booking using cash. The phone agent I spoke to informed me that I can’t upgrade my existing reservation using the SUA because there isn’t any availability for the same room on points .
Is this correct, or should an agent be able to upgrade my reservation as long as there is a standard suite available?
Booked a room at Secrets St. Lucia on points (100%) and was told I can’t cancel without a $50 cancel fee. However, the room was booked less then 24 hours ago and all on points. Is there any way to get out of this fee? Also, the reservation is for 10 months from now!
Did any other globalists have their points advance booking reprice post devaluation?
I have a Andaz Mexico City booking that repriced.
In the past points advance booking has locked in the price for me.
As devaluation development seems to be rolling out by phase before 9AM EST, this is one that I have noticed so far…
It’s one property that I don’t think it’s worth to be upgraded in category. It’s ok in Cat 6 or 7, but definitely not Cat 8
I accidentally booked a AI property for one guest instead of two using points. From my understanding it is that the reservation and room covers two people. So I can just add my second guest via the chat or call right?
Curious if anyone else is seeing this..
I booked a pay my way booking-2 nights with points, 2 nights cash. originally 18k each night. Now on the reservation it says 20k but my account activity still only says 18k. But there is now an additional $45 surcharge for those nights booked with points.
If I go in to rebook the same things now it increases to 20k points but no surcharge.
Seen lots of posts complaining about point changes itself but none about this additional surcharge. Anyone else seeing this? Pretty sure they are charging me the cash amount for that extra 4k points difference....
New chart dropped a Cat 5 booking from 17k a night to 15k in the Lowest tier. Somewhat surprised as it's right around a major event and the cash price is $431 p/n.
Hopefully there are still plenty of small wins like this!
I stayed at the Chatwal Sunday night (burned my 150-night FNA before it expired). Basically, I have a $355 "spend" on the reservation (so about 2k points earned)...but an invoice of $0 and no charge has been made to my CC.
Any idea what's going on here?
Very weak dp where I guess I did not lose. Booked Maison Metier for 21k per night in low season last month, checked today and saw that august redemptions are 20k per night on lowest. Due to personal restraints this was our only time to visit NOLA anyway. Quickly cancelled original booking to rebook and saved 1k points per night. Very conscious it's still an overall loss where 95% we're getting a worse deal, but I guess there will still be occasions where points aren't fully useless.
I got my booked confirmation that 1 night stay was 18000 but when i checked award redemption, it took out 22,500.
Edit: crazy thing is the new point cost is 20k a night for where I booked. They over charged me lmao
