My account was hacked and and they changed my 2FA. According to their own website, Facebook has a process to resolve that issue, yet as you will read, I can’t find how this works because it is not working the way they say it will.
This is a screenshot from Facebook’s own page about when this happens. I’m not exactly sure how they hacked me in the first place because I’ve been using 2FA since the day they started it with Facebook. So I’ve gone through the account recovery process several times, sending my ID, and getting emails back saying we locked your account but you proved your identity so use this link to recover your account.
So I go to the account link, use the new password they provided in the email, and I’m immediately prompted with a 2FA prompt. Which again, I cannot do because the two FA on my account was altered or deleted or something.
So I’m in this never ending circle. They have verified by ID that is my account. They only offer the Authenticator process and not my email or phone number as 2FA and my backup codes and my 2FA code itself don’t work.
Has anybody had any luck with getting Facebook to actually do the job of unlocking an account and helping people recover it?
And just so you idiots on here that think you’re gonna hack me or get more info from me understand, don’t give me a link and say oh I can help you or I know a guy cause we all know it’s a lie